Pipe Networks sell-out an absolute travesty

ZDNet.com.au news editor
Renai LeMay

(Credit: CBS Interactive)

commentary Let me be the first to condemn the proposed buyout of Pipe Networks by SP Telemedia as an absolute travesty for all concerned and Australia's telecommunications industry in general.

There is so much about this outrageous deal that will be negative for customers, Pipe Networks staff, shareholders and the industry as a whole, that it's hard to know where to start.

But let's begin with the fact that Pipe Networks founders (and school mates) Bevan Slattery and Steve Baxter built their company up from the ground as a staunchly wholesale player serving a cut-throat market dominated by retail internet service providers.

Since 2002, Pipe has shone like a diamond in the rough in the Australian telco market by virtue of the fact that it has refused to play favourites and has offered its peering and fibre services equally to the whole tranche of Australian ISPs (although it does also have some big business and government customers).

The impact that this has had on an industry formerly dominated by large players such as Telstra, Optus and AAPT has been phenomenal.

Behind the scenes, it has been partially due to Pipe's hidden hand that ISPs like iiNet, Internode and Netspace have been able to rise up and challenge the majors in the way they have. The DSLAM broadband networks that such ISPs have built have often been fuelled by waves of backhaul access provided by Pipe at a significantly better rate than Telstra and others have chosen to offer.

The deals that Pipe and these ISPs have inked over the years — including the ones to get its PPC-1 cable off the ground — are legend in the industry, and they should be. They helped to create the ADSL2+ services consumers and businesses enjoy today.

The heroes of Pipe Networks appear to now be handing over ... their bouncing baby boy to one of the industry's villains

All this will change following the SP Telemedia transaction, due to the fact that the merged entity will now become a vertically integrated telco in the style of Telstra (and we've seen how well that has worked out).

Customers like iiNet may claim to be comfortable with the deal today, but down the track, who can tell what impact SP Telemedia's management will have on Pipe's wholesale operations?

At the very least, I predict that the deal will dilute Pipe's focus on its wholesale operations, as its network is more tightly bound to SP Telemedia's and increasingly used to fuel the company's retail ambitions with its own TPG and Soul ISPs.

In the worst case, the glorious fibre network that Pipe's loyal staff have spent the last decade building will simply be subsumed into SP Telemedia's wider assets and wholesale customers given the boot. At that point Telstra will probably heave a sigh of relief and re-visit its pricing strategy.

The next awful impact of the deal will be felt by Pipe's loyal and hard-working staff, many of whom will be shocked and appalled this week as they witness Pipe's management hand over the open and friendly company they have worked so hard to build from the ground up to an executive like SPT chairman David Teoh.

As Communications Day wrote this morning, Teoh is renowned in Australia's telecommunications industry as "its most frugal and reclusive CEO", sentiments I wholeheartedly echo. I have always found it virtually impossible to get information from SP Telemedia and TPG about their operations.

In addition, you don't have to go far to find stories of Teoh (and TPG, which he sold to SPT in early 2008) outsourcing Australian jobs to South-East Asia or fighting running battles with third-party dealers.

Furthermore, TPG has an appalling reputation for customer service, while Pipe arguably has one of the best. When I was foolishly a TPG customer back in the early years of this decade, on one memorable occasion I spent many hours simply attempting to connect to a call centre operator to cancel my account.

From memory, I eventually gave up and sent the company a letter ... on paper. Through Australia Post.

In comparison, Pipe has long been known for its friendly treatment of staff (with a "work hard, play hard" engineering-style ethos) and the generous spirit in which it relates to the rest of Australa's telco industry. The company often sponsors events, talks openly about issues and is known generally as a haven of common sense and decency.

In short, you couldn't imagine two more opposite company cultures than Pipe Networks and SP Telemedia. I would advise all Pipe Networks staff to start considering their futures with the company immediately. Because if you're not, don't worry — David Teoh will be.

No doubt these sorts of issues will be mulled over at Pipe's Christmas party, reported to be this evening.

One of the ironies of the proposed buyout is that it arguably isn't even a good deal for Pipe's shareholders.

Many of those shareholders have made a motza from Pipe since the company listed on the ASX back in May 2005 at a meagre 40¢. The company is now trading slightly above $6, a 1500 per cent return on initial investor's money. And there's a good reason why.

As Pipe's own website states, the company "has been profitable each and every year of operation" and has experienced record growth both in terms of revenue and profits. There is also significant reason to believe in Pipe's future success as an independent company, given the recent launch of its flagship undersea fibre link to Guam, a project that truly propels it into the ranks of Australia's most important carriers.

"Project Runway" indeed — if Australia's internet data demands continue growing at the rate they have been for several decades (and they are likely to, given the National Broadband Network build), investors can expect a pot of gold at the end of the tarmac.

As one ZDNet.com.au commenter pointed out yesterday, SP Telemedia's offer, at a 15 per cent premium to its average price over the past few months, but only a 4 per cent premium to its current price, is almost laughable.

One of the ironies of the proposed buyout is that it arguably isn't even a good deal for Pipe's shareholders.

Pipe Networks has a golden future ahead of it as an independent company. With active and enthusiastic shareholders, many of whom are already protesting the deal, the company should push to maintain the status quo rather than sell itself short.

Even if it didn't ... if the company is serious about looking for suitors, I would argue that there are likely better buyers out there who could offer more to shareholders, staff and customers than SP Telemedia. I would be surprised, for example, if a few deep-pocketed private equity firms haven't already run the ruler over Pipe from time to time, especially given the recent buyouts of other local technology groups MYOB and Mincom.

Yesterday, iiNet chief Michael Malone congratulated Slattery and Baxter for achieving what he described as "an attractive exit price" after their "ballsy" years leading the Australian telco industry.

Yet the fact remains that the pair are already multimillionaires, and have been since their initial public offering four and a half years ago. Instead of being elated by the pending sale, I am betting that both Slattery and Baxter instead right now have that sinking feeling of being called to the principal's office.

After running their own "ballsy" operation for most of a decade, and as Malone put it, changing the landscape of Australian telecommunications forever, the heroes of Pipe Networks appear to now be handing over the teenage years of their bouncing baby boy to one of the industry's villains.

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Talkback 53 comments

    Pipe Networks sell-out an absolute travesty Anonymous -- 12/11/09

    I'm actually surprised that Pip's shareholders are particularly interested in this deal at all ! When you consider that the company is currently focused on a small sphere of activity, which it has executed superbly (with profit and revenue growth to prove this point), and when you also consider that there is PLENTY of room left for growth in this sector by them continuing to do (well) what they have already been doing the interest in selling out becomes even harder to fathom.

    Add to this the meagre premium that SP Telemedia are offer over the current trading price of the Pipe Share value and frankly the whole transaction borders on beggering belief !

    Obviously there is either a lot more to this than we are being told, or something VERY strange is going on.

    Pipe shareholders, I emplore you DECLINE the SP Telemedia offer - you can do a LOT better in asking price than what has been offered - or even more preferable, DON'T SELL !

    Pipe Networks Anonymous -- 12/11/09 (in reply to #320391379)

    It's obvious the market feels the same way. SP Telemedia's shares have risen sharply since the offer was announced, while Pipe's have barely moved at all and are selling well below the offer price. Suggests that the benefits of this deal are all on the other side.

    Absolutely Biased Anonymous -- 12/11/09 (in reply to #320391382)

    industry villain?? last time I check TPG/Soul have the most competitive plans out there and in my opinion have been the driving force bringing broadband prices down in Australia. A vertical acquisition such as this may be what the industry needs to really offer an alternative to the so called villains, As for the editor's negative customer service experience a decade ago I think that has no relevance now and would have to agree with a previous post that this article is absolutely biased.

    agreed Anonymous -- 12/11/09 (in reply to #320391431)

    I agree. No one beats their great prices! and their overlooking when you go 5 times over your quota.

    won't this just mean that they can offer customers even cheaper prices...

    Price Renai LeMay -- 12/11/09 (in reply to #320391434)

    TPG/Soul may have competitive pricing ... but it often comes at the cost of customer service, as I have noted (we hear stories about this constantly).

    And while both have been active in laying out infrastructure around the country, I haven't seen the same general commitment to improving the lot of customers and the industry as a whole (while also making money) that I have seen from competitors like iiNet, Internode and so on.

    There's nothing wrong with making money or cheap prices. But life isn't all about money!

    Note that I'm not against TPG/Soul as a company at all. Just against this merger, which doesn't make much sense to a lot of people.

    Some classic empty words Vasso Massonic -- 13/11/09 (in reply to #320391453)

    Some classic empty words

    "Announced by new Federal Communications Minister, Senator Stephen Conroy, PIPE Networks' cable will play a key role in the government's plans for a national Fibre to the Node network.

    "It has the potential to improve Australia's internet transmission capacity and increase competition in the Australian telecommunications marketplace. This is great news for Australian internet users because the result will be faster and cheaper broadband," Conroy said.

    "As a firm believer in the value of competition in the telecommunications sector, it is great to see a smart, energetic Australian company doing so well and also having such ambitious plans for the future."

    http://www.itnews.com.au/News/100894,pipe-network-undersea-cable-to-boost-australian-broadband.aspx

    >>>>>>>>>>>>> Fast forward November 2009:

    Pipe Networks flog the network!

    Conroy's Pipe dream expands from $5.9 billion Fibre to the Node network TO $43 Billion Fibre to the home network

    Amen.

    pipe networks Anonymous -- 12/11/09 (in reply to #320391382)

    if you understood anything about financial markets you would understand that the market doesn't believe a better offer (counter bid) is coming for PWK otherwise its share price would have responded accordingly.

    SPT has a blocking stake in any event. The deal is done, signed sealed and soon to be delivered. God it feels good to own SPT shares rights now. All the way from 25 cents baby

    Too quick Renai LeMay -- 12/11/09 (in reply to #320391447)

    Maybe ... but a stack of shareholders are already complaining about this deal.

    I think it all went through too quickly -- in my opinion, Bevan and Steve Baxter/the board should have blocked it as far as possible with their shares until shareholders were fully briefed and there was a chance for a real competing bid.

    And I do understand quite a bit about financial markets -- working at the Financial Review for a year will do that to you ;)

    how did u get this dribble published? Anonymous -- 13/11/09 (in reply to #320391455)

    there seems to be a lot of maybes in your article.. do u actually know anything that job blow doesn't know?

    maybe some shareholders aren't happy,
    maybe a private equity group might have paid more
    or maybe you just don't know what u are talking about

    TPG / Soul Anonymous -- 12/11/09

    :( I knew a few people who worked at Soul after they had taken over the ISP they were working for. When Soul took over many managers and staff left in disgust. I know the call centre manager was one of them. PIPE Shareholders, don't let your wonderful company get into the hands of Soul and what a horrid name TPG has in the internet world, hold onto your shares, they're worth something now, they wont be ...

    I also know... Anonymous -- 12/11/09 (in reply to #320391387)

    I also know a few people that work for soul. All are happy that the dotcom mentality dreamers are gone and a businessman is in charge. Just becuase it;s hard doesnt mean its not worth doing. The company is now a real player not a company of dreamers..Good luck David...

    You're pretty ignorant Anonymous -- 18/11/09 (in reply to #320391443)

    Mr Anonymous who thinks Soul/Bdigital was a company of dreamers.

    It was making money, had the lowest cost to manage per customer in the industry and actually had people who worked hard to make it the success it was before it was purchased. Those who worked in Sydney for Digiplus had no idea how a REAL Telco works and were complicit in the undoing of Bdigital in the West.

    Now what does TPG have now? An industry churn rate at above 50% for it's mobile products over the last 18 months, an SFOA that not even it's own call centre staff (in the Philipines) understand and it can't and doesn't follow basic ACMA billing industry guidelines.

    I urge all Pipe staff to quit now before you are marginalised out of your jobs because it will happen. TPG will not stand for your corporate culture, it killed off Soul, it will definitely kill of Pipe.

    TPG/Soul Simon -- 13/11/09 (in reply to #320391387)

    I was a customer with an ISP aquired by TPG. Initially I had issues with the ususal transition problems and have had ongoing billing issues with mobile accounts. I hate their Phillipino call centre but to be fair, they have kept my service going during disputes and have taken steps to improve their billing and service. They have not once overcharged me. Can't say I understand why people think TPG sucks?

    Pipe/SP Anonymous -- 12/11/09

    What a completely biased editorial!

    Pipe down the gurgler... Anonymous -- 12/11/09 (in reply to #320391394)

    ^Truth hurts.

    Don't do it Pipe, why ruin a good thing.

    commentary ndm -- 12/11/09 (in reply to #320391394)

    Well it is marked as commentary, so no point getting bent out of shape about bias. Why can't someone in tech media voice an opinion?

    There's no escaping that PIPE would go from being a game changing wholesaler to being absorbed by a company who would have serious advantages in favoring their own retail business for competitive edge.

    I think the commentry was pretty fair.

    What BS Anonymous -- 12/11/09 (in reply to #320391394)

    Pipe is a publicly listed company. Yes the editorial is biased. Perhaps for the author it's just sour grapes or his own cheque isn't big enough or lacks the vision to invest.

    There is always a time when people think it's the right time to exit. That time for Bevan Slattery and Steve Baxter appears to be now.

    It should also be noted other shareholders have given up their holdings also or else SPT would not have been in a position to make an offer for a majority shareholding.

    The fact that David Teoh doesn't like communicating with journalists is a feather in his cap. If only KRudd could take a leaf out if his book.

    Communicating with journalists Renai LeMay -- 12/11/09 (in reply to #320391428)

    There is a lot wrong with not communicating with journalists actually ... it means that it's much harder for journalists to do our job of "keeping the bastards honest".

    I'm not saying Teoh or his colleagues have things to hide ... but not talking to the press is generally not a good indication that you can trust a company.

    I will admit he has opened up somewhat in recent years compared to when I was a full-time telco reporter about 3 years ago.

    But I would have expected far more transparency about this week's Pipe deal, considering its size and importance. Most other companies would have held extensive question and answer time with journalists to allay investors' concerns.

    Not all press are trustworthy. Anonymous -- 14/11/09 (in reply to #320391456)

    Whilst 'not talking to the press is generally not a good indication that you can trust a company' it's also 'not a good indication that you cannot trust a company'.

    It's simply an indication that for a variety of reasons that company doesn't like talking to the press.

    And the press have in some cases printed stories that are damaging to companies without companies actually being at fault.

    As the saying goes "it's the squeaky wheel that gets oiled', it doesn't say the wheel that's in the right for a reason.

    A Travesty Indeed! Anonymous -- 12/11/09

    I am a Pipe shareholder and am so disappointed that Slattery and Co have fallen for SOT's measly offer. Just 30 cents above the last closing price! I am not selling - yet in the hope that a better offer will come along - hopefully from the NBN guys.

    Voting Anonymous -- 12/11/09 (in reply to #320391407)

    Even if the shareholders vote no, SOT already has majority vote. 52%.

    http://forums.whirlpool.net.au/forum-replies.cfm?t=371347&p=17#r331

    .........................A Travesty Indeed! Anonymous -- 13/11/09 (in reply to #320391407)

    If you were a Telstra shareholder, and made anything remotely like the comment you have made here, you would be set upon for your greed, by the ravenous hordes of anti Telstra commentators, that blog on this site, and certainly by one in particular. But you are probably not a Telstra shareholder, and so greed would not come into it now, would it ???

    travesty ha Anonymous -- 13/11/09 (in reply to #320391506)

    not everyones as dumb as you dopey.

    editorial spot on! Anonymous -- 12/11/09

    as an ex employee of one of the principals and a shareholder I am devastated. I agree whole heartedly with the editorial - its like selling your soul to the devil. I originally bought in at $0.48c and have continued to buy & was planning to buy more Pipe Shares - what they have done for the Internet in Australia can not be understated. Thanks Steve & the team for what you have done till just before this - but I cant help thinking with the Broadband revolution and $billions involved that you have sold yourselves and us short. I can understand you cashing out but why to someone so contrary ??

    Why be devastasted Anonymous -- 12/11/09 (in reply to #320391416)

    You made your money move on. What did you expect the Share price to double each year and for it never to be a takeover target of any corporation ?

    Get the guy some smelling salts :(

    ...Why be devastasted Anonymous -- 13/11/09 (in reply to #320391426)

    Exactly...........! We feel so sorry for you, for having made such a dismal profit. Just as well you didn't buy Telstra, or you really would need to be nursed.

    devastated ha Anonymous -- 13/11/09 (in reply to #320391507)

    not everyones as dumb as you dopey. but your makin a killing on telstra, you said, ha

    Cashing in Renai LeMay -- 12/11/09 (in reply to #320391416)

    That's what I can't understand personally ... why did the Pipe founders choose to exit now, and why to a company which is so obviously contrary to their own personal ideals and their company culture?

    Doesn't make sense.

    Settle down Anonymous -- 12/11/09

    Renai is an ex of yours dating someone in TPG ?

    I understand the writing is commentary and not a proper journalistic piece but the hate you have for TPG is bordering on disturbing.

    What TPG has done is business plain and simple. They saw an opportunity and they have taken it. Internode, iiNet and Dodo might have done the same thing. A good choice as well given the uncertainty of Telstra breakup and future of the NBN.

    Lets see if the ISP's, apart from a snippy comment here or there, use their legal right to complain that the merger should be blocked on the grounds of anti-competitiveness.

    Hate Renai LeMay -- 12/11/09 (in reply to #320391425)

    It's not hate ;) I'll be the first one to admit I was wrong if this merger turns out to be completely the right thing to do for all concerned ... shareholders, staff, customers, etc.

    I expect the same response from my critics if I turn out to be right :)

    But let's not forget I have followed these companies as a journalist and editor every day now for five years. I call it as I see it based on that experience in the trenches.

    Customers Anonymous -- 12/11/09

    I worked for a company that was wholesale customer of SPT. The customer support for us as wholesaler was a joke. Often things that should take couple days to change/fix/order would end up taking weeks, assuming they told you job had been done. I wont go into how SPT would change services we were using without telling us... After a while we found out they had huge staffing issues.

    Now to think such badly run company is going to buy out one of better ones is just sad....

    It also leaves me wondering if SPT CEO is going for the good old strip and dump. Where final ISP after all these mergers will look great on paper with all assets but actual operate because all keys aspects have been stripped out of the company (eg having 50% less staff than whats really needed to run company)

    Out of curiosity.... Anonymous -- 12/11/09

    "I have always found it virtually impossible to get information from SP Telemedia and TPG about their operations."

    By what rule are they required to inform you of their operations.

    re: Anonymous -- 12/11/09 (in reply to #320391436)

    I agree!. It seems they let their great broadband deals do the talking and do not spend much time on public relation exercises. This IMO is having their priorities correct for their customers.

    Rules Renai LeMay -- 12/11/09 (in reply to #320391436)

    If companies expect their customers and shareholders to trust them with their business and money, in 2009 they need to regularly talk with the press.

    It's as simple as that.

    Corporate Transparency Robert Kennedy -- 13/11/09 (in reply to #320391459)

    Actually, Renai, people trust companies that comply with the Corporations Act, return reasonable profits to shareholders and/or provide a good product at a fair price. The annual reports, balance sheets, auditer's reports etc. are proper and available for your perusal. Much of the "press" these days acts as an extension of the PR machine (as you know well as a professional). Bit of cross-pollination there! Some corporates like to use the press to maintain a "conversation" with stakeholders because they believe it is in their interests; some don't. That is a resonable stance to adopt and carping by journalists that they are refused access to or denied private information is self-serving drivel. May I alos point out that ASIC, ACCC and others are there to act as regulators.

    Drivel Renai LeMay -- 13/11/09 (in reply to #320391499)

    "That is a resonable stance to adopt and carping by journalists that they are refused access to or denied private information is self-serving drivel."

    I do agree with this. Journalists should stand on their own two feet, do their own research and not rely on companies to give them handouts. I've said this many times in public.

    However, companies that are transparent about their operations usually end up serving customers, shareholders and, to be honest, Australia, better than those who are secretive and prefer not to talk to the press.

    This is because the honest approach permeates throughout their operations and affects their business with others. They stand on their own strength and have nothing to hide.

    That's just been my experience as a journalist!

    There have been many, many, many corporate scandals that affect the public (and not just customers or shareholders) that have never been written about in a company's annual report.

    Media? Anonymous -- 13/11/09 (in reply to #320391459)

    Given much of what is reported in the media comes from professional PR 'Spin Doctors' and alike plus added to this now various areas of the media engaging in cheque book journalism (try some of the current affairs programs as an example) being to ready to speak to the media media is not something that I feel engenders trust.

    Not talking simply says they're exercising there rights not to.

    If you had received information that I spend my weekends dressed as a giant chicken you have the same right to ask me if this is true or not as any other member of society. I of course have no more requirement to answer your questions as a journalist than those from any other person.

    Regards

    History Renai LeMay -- 13/11/09 (in reply to #320391544)

    I think if you check into my history you'll find I haven't engaged in check book journalism and that I regard press releases and other forms of PR spindoctoring with suspicion :)

    You're right, companies don't have to talk to journalists. But they should. It leads to a more transparent and open approach that serves them well if there are no nefarious skeletons hidden in the corporate cupboard.

    Australian nerds take note G.t.OVERIT -- 12/11/09

    So many internet nerds in this country have decided that technologly is a religion, and a lot of the time for their own profit. TPG is a cost driven profit focused company. As a shareholder I applaud the vision of David teoh and the way he has increased shareholder value while dealing a killer blow to his competition. Dot com days are well gone. get over it. You need to work for a living now..

    Shareholder Renai LeMay -- 12/11/09 (in reply to #320391442)

    If you're a shareholder of Soul, this looks like a pretty good deal for you :)

    But if you're a shareholder of Pipe, then I would advise you to urgently seek more info from the board as to why it caved in to such a moderately attractive offer. Where was the openness about this deal? It just seemed to come out of nowhere.

    Suddenly, the company is half-acquired before any real discussion has been had with shareholders.

    PWK corporate business under no threat Anonymous -- 12/11/09

    Aside from publically stating that PIPE will continue to operate as a standalone business and the fact Bevan Slattery has committed to stay on as PIPE CEO and even signed a min. 12 month contract with SPT, SPT's arguably flagging corporate/wholesale business will be given a serious boost by PIPE's quality operation - no reason for SPT wind it down.

    This "measley" deal is made to a company who has been actively seeking a seller for some time, and had been in discussions with several other players than SPT.

    PWK shareholders should consider re-investing in SOT after their windfall from this deal. SOT is well-placed in this competitive industry well into the future.

    The hyperbole bordering on scare-mongering in this piece just comes acorss as somewhere between ill-informed and narrow-minded.

    Other players Renai LeMay -- 12/11/09 (in reply to #320391445)

    Would be interested to hear who those other players were ... as no doubt, would be Pipe's shareholders.

    Sad day.. Anonymous -- 12/11/09

    Sad day for the "Australian Internet" if you ask me.. Shame really..

    Wow talk about a lot of Soul / TPG Fan Boys Nobody -- 13/11/09

    I'm amazed at how many Soul / TPG fan boys there are here!

    It's not half hard to pick the people who have financial or other interests in the company. Most of the posts here claiming this piece is biased are way more biased towards Soul / TPG than this opinion piece was against it.

    To those who think this is a good thing; How good has Telstra been in regards to treating it's wholesale customers fairly and equally?

    It is never a good thing for a company to own a wholesale business in the same sector that it has retail businesses in, especially when it's competition heavily relies on that wholesale business to compete _against_ them.

    The only people who are going to say they love this (as proven here) are shareholders in TPG / Soul.

    more like 'board' or 'PR' Anonymous -- 13/11/09 (in reply to #320391475)

    I disagree - I think "The only people who are going to say they love this (as proven here) are PR acting for the take over.
    Pipe made a great contribution to the Australian Internet.
    For them to sell at such a low premium over the current share price signals they internally forecast future contraction or a even a crash.
    The were a smart company full of smart operators and if they are bailing out and running away -maybe the end is nigh!
    When you're shooting up like an arrow you gotta come down eventually.

    biggest loser the Mens Gallery Anonymous -- 13/11/09

    The girls would have had a big last hurrah last night! I can't see David Teoh approving those expense claims ;-)

    Employees of Pipe start looking now Anonymous -- 13/11/09

    I know a friend who used to work for Soul when the reverse takeover by TPG happened. They said his job was safe until the day he got shown the door.

    Agree its a Disaster Shocked Internet Customer -- 13/11/09

    Coudn't agree more Renai.
    You summed it up well. I'm currently with Internode & can see my quota or price going up & customer service going down the toilet as soon as Teoh & Soul/TPG get control.
    The ACCC & the Goverment should block this deal immediately as it directly conflicts with Govt policy which is to have wholsale and retail internet service separated.
    Wake up Conroy and Rudd!
    This is a disgrace!

    Other voices Renai LeMay -- 13/11/09

    I should note that various ISP CEOs and other industry parties have come out of the woodwork today on ZDNet.com.au and other publications to agree with my sentiments.

    For example:

    http://bit.ly/4eFcd1

    Sellout Indicative Of Industry Woes Anonymous -- 13/11/09

    Eighteen years in IT/telecomms/IR. Heard about TPG "service"ethic years ago from an industry pro. Nothing since has deviated from negative anecdotal evidence. Pipe business model will disappear (along with local staff?), rest assured. SPT shareholders and self-regulating-market fanatics will obviously dismiss key industry, competition and customer service ramifications. To those selfish simpletons it's all about making money, innit?! Hey you guys, how about just once, looking outside the square for a change?

    Absolute Tripe: Pipe Travesty Anonymous -- 14/11/09

    The TPG PIPE union is a remarkable business decision. Teoh and Slattery should both be lauded.
    Personal bias, generated by malcontents, has no significance in the making of the deal.
    TPG has been a more than excellent ISP to myself and the union is something I have hoped, for six months, would eventuate. Now it has. I own SOT shares and could not be happier. Teoh will continue to focus on customer satisfaction, whether the customer is an ISP, a large institution or an ordinary broadband subscriber. Slattery is definitely not a registered certified dill. He can see that the deal has immense advantage for all parties concerned.
    If you need SOT/TPG information, read the ASX statements.

    Pipe Network / SP Telemedia Anonymous -- 16/11/09

    Pipe Networks could be the biggest Market leader down the track with its overall customer satisfaction and great quality of service that the staff offer for its customers. Dont get me wrong SP Telemedia is also a well engineered Communications Company - But Both Companies differ in the way of their approach to build growth.

    Personally this is my opinion. i rather have great customer retention and satisfaction rather than having bad customer feedback. in order to make money happy customers give referals to other customers and thats one part of a good business initiative. 50-80% percent of the time change is never a good call. All the best anyway.

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