Governance, modelling unravel Coles-Myer's application 'hairball'
With 15 brands and more than 2500 retail outlets across Australia generating AU$36 billion in annual sales, IT at the country's largest retailer was always going to be complicated. Just how complicated, however, wasn't clear even to the more than 1,100 IT staff working across the Coles-Myer group until the company set about a major systems refresh and development effort that forced it to take stock of more than 25 years' worth of organic systems growth.