Top 10 Considerations for Selecting the Right RMM Solution

Publisher's description

The most successful IT service providers are those that find ways to differentiate themselves from the competition and consistently strive to retain loyal customers.

In an increasingly crowded market, IT service providers must provide exceptional customer support that meets, and ideally exceeds, service level agreements to remain viable. With costly customer site visits needed to resolve end-user issues, how can IT service providers operate more efficiently, increase margins, and make room for growth?

One solution that can help increase the efficiency of the IT service provider's business and better manage its resources is remote monitoring and management (RMM). Selecting an RMM tool has become an important first step in building a complete managed services offering.

Learn the Top 10 Considerations for Selecting the Right RMM Solution. Download the LabTech Software whitepaper today.

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LabTech Software whitepapers

LabTech Remote Monitoring & Management (RMM) Free Trial

Looking for an affordable and powerful RMM solution to increase your service efficiency, productivity and profitability? Or, transform your break-fix model into a recurring managed services profit center? LabTech is the only RMM developed by a Managed Service Provider (MSP) for MSPs.

Our newest release leverages the power of automation to solve any IT challenge. From its Mobile Device Management capabilities to its cross platform support and multi-vendor backup dashboard, LabTech 2012 delivers solutions IT professionals need to succeed.

Get your own free, fully functional trial of LabTech 2012 and discover for yourself how RMM can transform IT businesses. Our affordable, scalable, and agent-based solution quickly transforms IT solution providers into Managed Service Providers with the flip of a switch.

LabTech Software Free Cloud Trial

April 1st, 2012 by LabTech Software Download

Mobility: A Top Priority for Building a More Productive Workforce

The workforce is changing drastically, further highlighting a demand for mobile solutions to streamline productivity. Especially in the IT services industry, employees who are required to travel heavily or are frequently on the field may gain significant productivity and levels of efficiency with the use of mobile devices such as smartphones and tablets. However, data security concerns must be addressed and a mobile device policy clearly defined to minimize liability and loss.

Mobile Device Management (MDM) empowers IT solution professionals to effortlessly and safely enroll new or existing devices; configure one or multiple devices to enforce company policies and procedures; collect and analyze relevant hardware and software data; and secure customers' networks.

Download our free whitepaper to find out how to leverage MDM to manage mobile devices remotely, safely and efficiently throughout their entire lifecycle.

April 1st, 2012 by LabTech Software Download

7 Steps to Next-Gen IT Managed Services

An increasing number of MSPs are moving beyond monitoring and network management to business consulting while at the same time offering data management, application management and other services that strengthen customer engagements and profitability.

For new IT service providers venturing into the market, the challenge becomes blending business guidance with managed services and cloud services. Experienced MSPs have come to the same conclusion: To remain competitive they need to continually evolve their services. Companies that began life with staples such as remote monitoring, managed security, and managed storage now seek to differentiate.

If you are looking to achieve best-in-class status, download our free whitepaper, "7 Steps to Next-Gen IT Managed Services."

April 1st, 2012 by LabTech Software Download

Utilizing Your Managed Service Tool for Recurring Revenue and Supporting Your Break/Fix Clients

Discover how to utilize your managed service tool for recurring revenue and supporting your break/fix clients. Whether you're just testing the managed services offering or 100% focused on recurring revenue, you probably have break/fix clients who "don't want to fix what's not broken". Meaning, they're not quite ready to move with you to a managed services contract. However, there's a Remote Monitoring and Management (RMM) tool that will allow you to drive your managed services to clients while still making money on break/fix clients.

Learn how one IT solution provider transformed his business into recurring revenue by converting break/fix clients to a managed services contract while more efficiently and effectively serving his break/fix clients through an RMM solution. Join Matt Nachtrab, CEO of LabTech Software and Kevin Gibson, Vice President and CTO of Atlanta Technology Force for an interactive webinar about the best practices to fully optimizing both business models.

July 19th, 2011 by LabTech Software Download

Remote Monitoring and Management Made Simple, Scalable and Affordable

When it comes to choosing an RMM solution, it is important to understand the benefits before the selection process begins. First, RMM enables IT service providers to remotely and proactively monitor computer and network health. RMM also provides powerful maintenance and management capabilities. The ability to set up routine, scheduled maintenance tasks with RMM not only prevents problems, but it also significantly reduces the troubleshooting time.

Powerful management tools are also available within RMM to simplify software deployment, troubleshooting and other important IT service functions. The benefits of utilizing RMM tools include increased customer service levels, time and money savings, and ultimately a more effective and profitable business.

LabTech isn't your everyday RMM software. Built by System Administrators for System Administrators, LabTech is the first tool that really provides the robust features and performance you've been looking for.

In this brief video overview, CEO Matt Nachtrab explains the concept of LabTech Software, and what makes it so different than any other automation tool out there. Watch it today!

July 19th, 2011 by LabTech Software Download

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