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Smarter is the best policy
Battered by weather and winds of change, insurers have to innovate to survive.
May 15th, 2012 by IBMSocial Media Analytics: Making Customer Insights Actionable
Learn how the right combination of technologies can help you understand emerging customer trends and increase the ROI of your marketing campaigns.
May 15th, 2012 by IBMPCI compliance on virtual architecture
Security and regulatory compliance become business inhibitors for many organisations. The Payment Card Industry Data Security Standard was established in 2006, and in order to achieve PCI compliance, merchants and service providers must validate their compliance by assessing their environment against nearly 200 specific controls outlined in the PCI DSS. A passing grade requires every control requirement to be in place. This report examines the capabilities of the following seven HP products in achieving Payment Card Industry (PCI) Data Security Standard (DSS) compliance: - Atalla Network Security Processor (NSP) - Atalla Enterprise Secure Key Manager (ESKM) - HP Fortify Software Security Center - HP ArcSight ESM Compliance Insight Package for PCI - TippingPoint Intrusion Protection System (IPS) & vController+vFW - HP WebInspect
May 11th, 2012 by Hewlett-Packard (HP)Complimentary SuccessFactors whitepaper: Workforce Planning Pitfalls
Executing talent management activities before they're needed is an earmark of a successful business. With aging workforces and a shortage of critical talent being among the biggest challenges facing today's businesses, strategic workforce planning the discipline of forecasting future gaps between the demand and supply of critical talent, to ensure the appropriate workforce mix three, five, or ten years from now has become one of HR's most important responsibilities. This complimentary SuccessFactors whitepaper outlines six pitfalls HR executives must avoid when engaging in strategic workforce planning.
May 7th, 2012 by SuccessFactorsSuccessFactors whitepaper: Winning Through Talent in Uncertain Times
Managing in this uncertain economy can be challenging. If your business is experiencing decreasing revenues, shrinking budgets and increasing uncertainty, now is the time to focus on your people. It's an opportunity to think and invest strategically to make relative gains and avoid knee-jerk or ineffective responses to external pressures. Now is the time to re-evaluate your goals and make sure your entire team understands the impact its contributions deliver. Now is the time that strategic talent management matters most. This complimentary SuccessFactors whitepaper shows you how to put it in place.
May 7th, 2012 by SuccessFactorsFree whitepaper: Driving Business Execution Through Integrated Talent Management
Human Resources has the knowledge and tools to play a central role in driving business execution. Yet many HR organizations struggle to show how the talent management processes they support are relevant to business success. This complimentary whitepaper discusses how to use talent management to drive business execution. It explains what business execution is, how to assess a company's business execution capability and requirements, and how to leverage talent management processes to support a company's business execution needs.
May 7th, 2012 by SuccessFactorsA TCO Planning Tool for SaaS Providers
With the SaaS market approaching $21.3 billion by 2015, the demand for SaaS applications is accelerating and SaaS providers continue to face software business challenges: how to onboard new customers quickly and effectively while keeping overall operating costs as low as possible. One answer is to leverage a Single Sign-On (SSO) solution. But is it best to build or buy?
May 1st, 2012 by Ping IdentityIBM Computing on Demand Uses Cloud to Increase Business Productivity Case Study
Many companies need to scale up their computing capacity in a short period of time to meet peaks in their demand and then scale back down. IBM can deliver the additional computing capacity these situations requires and make it available within a matter of hours with Computing on Demand. This leasing arrangement delivers the computing capacity customers want, when they want it and only for the time period they require it. Read the case study to learn how this on-demand model delivers the capacity our clients need to be more responsive in today's demanding business environment.
Co-Sponsored by:
Going Home - Talent Acquisition Strategies for Remote Agent Models - Which Road to Take?
Over the last ten years, interest in remote agent contact center models has steadily increased. For example, attendance at the 2012 Remote Agent Summit held in February in Dallas increased by 30% over 2011. And home agent models are not limited to the United States and Canada. Several firms are operating home agent models in Europe and a UK version of the US Remote Agent Summit is planned for July. Michele Rowan of At Home Customer Contacts which hosts the Remote Agent Summit and Workshops reports that: survey results from the 2012 attendees indicate that their percentage of home agent population will double in size from YE 2012 to YE 2013 going from an estimated 18% to 36% of their customer contact population.
April 30th, 2012 by FurstPersonThe Business Value of Adopting Advanced Support Tools and Utilities
What are the difficulties associated with supporting advanced technology in complex and heterogeneous IT environments? Learn what IDC suggests enterprises should evaluate when considering support features and deliverables, as well as how specific support tools can help improve problem resolution and minimize downtime.
April 30th, 2012 by Hewlett-Packard (HP)Keep up with ZDNet Australia
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