Best Practices for Translating Customer Satisfaction into Revenue

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Date:

06-11-2009
Vendor:

Citrix Online
Registration:

Required
Type:

Whitepapers
File size:

Not specified
Format:

PDF, Acrobat Reader
Pages:

Not specified

Publisher’s description

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.

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Best Practices for Translating Customer Satisfaction into Revenue