Afibel Improves Responsiveness of Call Center, Boosting Customer Satisfaction

Download Now
(you must be registered)

Date:

30-06-2007
Vendor:

Oracle
Registration:

Required
Type:

Case Studies
File size:

Not specified
Format:

PDF, Acrobat Reader
Pages:

Not specified

Publisher’s description

Afibel is a catalog and telesales-retailer specializing in ready-to-wear clothing for older men and women. The challenge was to modernize the applications used by telesales staff at the call center to make it more user-friendly and raise customer satisfaction and reduce training time of telesales sales recruited on fixed-term contracts during seasonal peaks. The company replaced an outdated telesales application with one developed in Oracle Application Express and run on Oracle Database, enabling Afibel to manage orders end-to-end, generate new customers, and manage sales-promotion events.

Upload your whitepaper now

Latest Videos

Play now

Snow Leopard in the wild
It's a hands-on preview of Snow Leopard with a few goodies Apple hasn't shown off; iPhone 3GS' are now availab… Watch it now
Play now

Guy Kawasaki: What makes innovation?
At Cisco Live in San Francisco, Silicon Valley entreprenuer Guy Kawasaki, author of Reality Check, talks about… Watch it now
Play now

How the iPhone 3GS is faring
With earnings season looming, ZDNet correspondent Sumi Das and senior editor Sam Diaz look ahead at July and d… Watch it now
More videos »

Blogs

Datacentre disaster lessons
As a system administrator, the health and status of your datacentre is at the forefront of your mind. But how often do you think about the needs beyond server status and bandwidth?
E-health too unsexy for COAG
There will always be something more politically sexy than e-health for state governments, meaning the National E-Health Transition Authority's business case for a national electronic medical record might just sit on the shelf gathering dust forever.
TelstraUnClear
Telstra's New Zealand arm TelstraClear is one strange company ...
More blogs »

Reader Services

Essentials

iPhone Centre
We bring you everything you need to know about Apple's latest iPhone including the latest news, photos and videos.
The Best Firewall is...
Read about unifited threat management under the microscope.
Top 10 Laptops
Check out the latest and most popular products in laptops.
Broadband Plan Finder
Not sure which broadband plan to choose? Try our Broadband Plan Finder.
Mobile Phone Plan Finder
Pick the best mobile phone plan deal with our Mobile Phone Plan Finder.

Afibel Improves Responsiveness of Call Center, Boosting Customer Satisfaction

Publisher’s description

Just In

Most Read

Latest Videos

Blogs

Tags

Reader Services

Popular Topics

Essentials

Sponsored Links

Featured

Services

Around the Network

Around ZDNet Australia