Incident Management: A CA IT Service Management Process Map

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Date:

01-06-2006
Vendor:

CA (Computer Associates)
Registration:

Required
Type:

Whitepapers
File size:

1.0 MB
Format:

PDF, Acrobat Reader
Pages:

8

Publisher’s description

CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. This paper discusses how to navigate a particular ITIL process journey, reviewing each process activity that must be addressed in order to achieve process objectives. Along each journey careful attention is given to how technology plays a critical role in both integrating ITIL processes and automating ITIL process activities.

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Incident Management: A CA IT Service Management Process Map