Implementing an Effective Crisis Management Plan Within the Rail Industry

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Date:

06-10-2006
Vendor:

Siemens
Registration:

Required
Type:

Case Studies
File size:

Not specified
Format:

PDF, Acrobat Reader
Pages:

Not specified

Publisher’s description

Londonlines was set up in 2001 as the headquarters of National Express Group's London train operations - Wagn, c2c and Silverlink. Before joining Londonlines as Operations Director, Richard Morris worked at the Strategic Rail Authority (SRA) where he was influential in improving crisis management across the rail industry. Morris knew that a review of crisis management across the rail industry would be a major project and he would need help. Morris started the project by organising a working group comprising representatives from all of the organisations that would need to be involved. Insight then embarked on a series of interviews with senior managers from each of these organisations.

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Implementing an Effective Crisis Management Plan Within the Rail Industry