Creating a New Customer-Service Operating Model to More Effectively Interact With Diverse Customer Base

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Date:

02-03-2004
Vendor:

Accenture
Registration:

Required
Type:

Case Studies
File size:

Not specified
Format:

PDF, Acrobat Reader
Pages:

Not specified

Publisher’s description

Alcatel executives determined that if the company were to compete - and excel - in a dramatically different telecommunications environment, it would have to provide superior customer service. Accenture helped Alcatel create a new customer-service operating model to help the company more effectively interact with its highly diverse customer base. With more than 1,000 employees now connected to Alcatels customer-service system, the company strengthened its competitive positioning by more effectively meeting the needs of its demanding customers.

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Creating a New Customer-Service Operating Model to More Effectively Interact With Diverse Customer Base