Measuring the Performance of the Information Technology Function

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Date:

26-12-2006
Vendor:

APQC
Registration:

Required
Type:

Whitepapers
File size:

Not specified
Format:

PDF, Acrobat Reader
Pages:

5

Publisher’s description

Many executives look at IT as a commodity, so it's important that IT teams differentiate themselves through cost-cutting measures and improved value to the organization.

APQC has developed 87 standard measures that organizations can use to benchmark their IT performance. These measures include every major process IT departments perform including:

comparative budgets,
costs,
cycle times,
FTE distributions, and
productivity measures within each process.

Organizations can use these measures to benchmark performance and identify improvement opportunities.

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Measuring the Performance of the Information Technology Function