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Whitepaper The Issue: Defining Next Generation Contact Center Strategies
 2007/09/01 EquaTerra Download Now
Whitepaper EquaTerra Position: The Pros, Cons and Market Trending for Multi-Sourced ITO
 2008/02/18 EquaTerra Download Now
Whitepaper Assessing the Role of IT in BPO Success: 2008 Market Study Update
 2008/03/17 EquaTerra Download Now
Whitepaper Assessing the Role of Captive Operations in Global Service Delivery Models
 2007/08/20 EquaTerra Download Now
Whitepaper Assessing the Role of Information Technology (IT) & Enterprise Software in BPO
 2007/05/01 EquaTerra Download Now
Whitepaper The Outsourcer's Guide to Success: Nine Factors for Great Governance
 2007/08/01 EquaTerra Download Now
Whitepaper Why "IT" Does Matter in BPO: Information Technology's Key Role in the Success of Business Process Outsourcing
 2007/01/30 EquaTerra Download Now
Whitepaper IT Service Management - A Roadmap for Success
 2008/01/20 EquaTerra Download Now
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Whitepaper Overcoming Resistance: Realizing the Benefits of a Global Distributed IT Services Model
 2007/09/01 EquaTerra Download Now
Whitepaper The Issue: How to Design and Deploy a Global Service Delivery Model
 2007/07/01 EquaTerra Download Now
Whitepaper Assessing the Role of Enterprise Software Applications in BPO
 2006/05/01 EquaTerra Download Now
Whitepaper EquaTerra Position: Service Provider M&A - Change of Control Doesn't Have to Mean Loss of Control
 2008/02/18 EquaTerra Download Now
Whitepaper EquaTerra Position: IT Assessments: The Pressure to Improve Never Stops
 2008/03/04 EquaTerra Download Now
Webcast Outsourcing: How to Assess, Diagnose And/or Restructure Your Relationship
 2007/01/01 EquaTerra Download Now
Whitepaper Renegotiating Outsourcing Contracts: Executive Point of View
 2006/06/01 EquaTerra Download Now

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