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Case Study Creating a New Customer-Service Operating Model to More Effectively Interact With Diverse Customer Base
 2004/03/02 Accenture Download Now
Whitepaper Improving Agent Productivity: Getting Maximum Business Value From Every Agent Interaction
 2005/01/31 Alcatel Download Now
Whitepaper The Positive Economics of Customer Engagement
 2008/03/20 Allegiance Download Now
Whitepaper The Top 9 Ways to Increase Your Customer Loyalty: Follow These and Enjoy an Immediate Lift in the Loyalty of Your Customers
 2007/09/28 Allegiance Download Now
Whitepaper Assuring the Customer Experience: Defining a Customer-Driven Service Assurance Strategy
 2006/05/01 Amdocs Download Now
Whitepaper Assuring the Customer Experience: Defining a Customer-Driven Service Assurance Strategy
 2006/05/01 Amdocs Download Now
Whitepaper Assuring the Customer Experience: Defining a Customer-Driven Service Assurance Strategy
 2006/05/01 Amdocs Download Now
Whitepaper Assuring the Customer Experience: Defining a Customer-Driven Service Assurance Strategy
 2006/05/01 Amdocs Download Now
Whitepaper Assuring the Customer Experience: Defining a Customer-Driven Service Assurance Strategy
 2006/05/01 Amdocs Download Now
Whitepaper Decreasing the Impact of Brain Drain
 2006/11/26 APQC Download Now
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Whitepaper Process Improvement Through Sarbanes-Oxley
 2006/01/11 APQC Download Now
Whitepaper The Total Customer Experience: Best Practices of Cisco, Lands' End, and Air Products and Chemicals
 2006/03/30 APQC Download Now
Case Study Alexander Mann Solutions: Going Beyond Recruitment in the HR Media
 2008/02/27 Aspectus Download Now
Case Study BT Consulting and Systems Integration: Creating Positive News From Government IT
 2008/02/27 Aspectus Download Now
Case Study BT's Business Continuity, Security and Governance Practice - Beating Targets to Raise Client
 2008/02/28 Aspectus Download Now
Case Study Citigroup: Expanding Brand Recognition Across Europe
 2008/02/28 Aspectus Download Now
Case Study CityIQ: Launching a New Service to the City and Beyond
 2008/02/27 Aspectus Download Now
Case Study Famatech: Establishing Credibility for a Russian Brand in the UK Market
 2008/02/27 Aspectus Download Now
Case Study Fidessa LatentZero: From Our Smallest Client to Our Biggest
 2008/05/08 Aspectus Download Now
Case Study Investit - Gaining an Edge With Intelligent Insight
 2008/02/27 Aspectus Download Now

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