Telstra shareholders travelled from far and wide to vent their frustrations as owners and customers to the telco's chairperson, Catherine Livingstone and chief David Thodey.
Madam chairman, I'm disgusted by you. You give us bad service and a bad share price
Telstra shareholder
"Madam chairman, I'm disgusted by you. You give us bad service and a bad share price," a tense-looking Sydney-based shareholder told Livingstone today during question time at Telstra's annual general meeting (AGM) held at the Sydney Convention Centre.
The shareholder went on to note that Telstra's share price had fallen from $7.00 when he had bought them to the current price of just over $3.00. "It's disgusting. The share price is your fault," he said.
Livingstone and Thodey's first AGM as the new face of Telstra was dominated by angry shareholders and disappointed customers; however, there was also widespread support and sympathy for Thodey in his dealings with the government over the telco's separation.
Just over 850 Telstra shareholders grabbed the once-a-year opportunity to vent frustrations on the telco and during question time honed in on executive remuneration, customer service, and how Telstra was handling negotiations with the government.
The overwhelming attitude towards the government's plan to separate Telstra via legislation currently before the parliament, was that Telstra needed to fight harder to preserve the status quo.
One shareholder who had travelled from Perth said Telstra should let the NBN Co and the government "die on the vine" and urged Livingstone not to vend Telstra's assets into the NBN. "Don't give them any assistance," he said to a small burst of applause. "The government needs Telstra more than Telstra needs the government... They forced us into a poker game with a gun at our head. Telstra should not be bluffed out of a poker game."
Another investor from St Lucia, Queensland, said he felt sorry for Thodey who faced a government that was more concerned about "becoming big" than shareholder value. He asked how Telstra could be "constructive" with a government hell bent on its destruction.
Telstra shareholder
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Livingstone defended the strength of Telstra's negotiating style, highlighting that although it was not waging war with the government through the media, it was "just as tough" as Telstra was under Sol Trujillo and her predecessor, Donald McGauchie. "There are a number of different styles that can be tough," she said.
Livingstone hinted at the power that Telstra does have in its negotiations with the government by reminding shareholders that the telco has eight million customers which the government wants transferred to the NBN Co as soon as possible. She said to do this would mean shifting 4000 homes across the NBN Co every day for eight years straight.
Billing problems were also a source of annoyance amongst shareholders. One shareholder griped that he was still receiving phone bills for his dead father, despite requests to cancel the account. Another said she was happy with Telstra's $3.9 billion free cash flow (expected to increase to $6 billion within the financial year), but she was concerned apart of it was from her pocket thanks to billing errors on Telstra's part.
Telstra had organised for customer service representatives to be present at today's meeting. Livingstone several times referred concerned shareholders to address their concerns.
The remuneration of group managing director of Telstra Networks and Services, Michael Rocca, came under the spot light over a substantial pay rise he was awarded last financial year. Livingstone explained that Rocca's rise was in response to the departure of US Greg Winn because Telstra needed someone to complete its $5 billion technology transformation.
The shareholder who was disgusted by Livingstone later returned to the microphone, prefacing his question with the comment he would ask it more nicely this time: "Can you provide a bus from Town Hall (train station) to the Convention Centre?"
Livingstone did not answer the question.
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A short History of Telstra
Howard sold Telstra at a premium price because of it's quasi monopoly. This created a large number of supporters for whatever Telstra wanted to do.
Now it's "commercial" practices have come home to roost - high prices, delay delay delay in implementing high speed broadband & poor customer service.
Telstra has stuck it to us (the customers), now it is time to stick it to Telstra!!
No Eye Dear
Surprising how little idea most of people here have
Government Greed
Actually, it's the government that we should be sticking it to, and particularly their advisers who supported the privatisation of an integrated Telstra.
It is not the Telstra shareholders or the company's fault. But if Telstra service is not up to scratch, then why don't you use "3" or Optus or one of the other carriers? You will find their service no better than Telstra's. I've tried them!
former government greed
this government didnt sell an integrated telstra, so why stick it to them, theyre trying to fix the stuff up.
former government greed
this government didnt sell an integrated telstra, so why stick it to them, theyre trying to fix the stuff up.