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NSW 2IC opens new DiData centre: pics

NSW 2IC opens new DiData centre: pics

New South Wales Deputy Premier Andrew Stoner officially opened Dimension Data's newest customer service centre in Sydney's Macquarie Park today.

September 20th, 2011 in Government by Luke Hopewell Comment 1 Vote
AAPT adopts SaaS contact centre system

AAPT adopts SaaS contact centre system

After iiNet bought its consumer customer base, AAPT was forced to rethink its hodge-podge contact centre product.

March 17th, 2011 in AAPT by Suzanne Tindal Comment Vote
Stellar picks up new CIO

Stellar picks up new CIO

Call centre and business outsourcing provider Stellar has named a new chief information officer (CIO) for its Asia Pacific business.

August 31st, 2010 in CIO by Luke Hopewell Comment 1 Vote
Manila holds calls as Telstra offshores

Manila holds calls as Telstra offshores

Telstra has revealed that it will be offshoring a substantial portion of its bill support contact centre operation to the Philippines.

June 3rd, 2008 in Philippines by Marcus Browne Comment Vote

NZAA gets call-side assistance from teleworkers

When the New Zealand Automotive Association (NZAA) call centre turned into the weatherman and traffic reporter for many of its members, the company's CIO decided it was time to let their operators take some more important calls.

May 5th, 2008 in Vpn by Marcus Browne Comment Vote
Contact management packages reviewed

Contact management packages reviewed

We look at which product can help improve customer satisfaction.

July 15th, 2005 in Software by Michael Palamountain 1 Comment Vote

Ties that bind

Researching how people get jobs and make business contacts, sociologist Mark Granovetter turned up some surprising conclusions back in 1973.

July 11th, 2005 in Jobs by Ben Golub Comment Vote

Call centres: no VoIP for us, please

Despite recent excitement in the domestic market over voice over Internet Protocol (VoIP), a survey has revealed that less than 2 percent of Australia's call centre managers have the technology on their shopping list.

March 15th, 2005 in Call Centre by Renai LeMay Comment Vote

Cost cutting backfires on call centres

Call centres are more popular than ever before but the proportion of customers that abandon their call before it is answered is increasing at an alarming rate, which can be attributed to cost cutting exercises, according to a new study.

February 16th, 2005 in Call Centre by Munir Kotadia Comment Vote

Dell is swell, customers say

Reversing a recent slide in satisfaction rankings among its business customers, Dell beat out Hewlett-Packard and IBM in a measure that's closely watched for potential insights into future PC sales trends.

December 10th, 2004 in Call Centre by John G. Spooner Comment Vote

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NSW 2IC opens new DiData centre: pics

New South Wales Deputy Premier Andrew Stoner officially opened Dimension Data's newest customer service centre in Sydney's Macquarie Park today.

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Australian NBN subscribers are opting for 100/40 over 12/1 speeds: http://t.co/QsWk7u6Y That's the least surprising news I've ever read! :)

UK 'cookie law' takes effect: What you need to know http://t.co/u7LZZ1oM

RT @juhasaarinen: NBN users opt for 100Mbps http://t.co/T7uk1hbK by @joshgnosis

Poor Oracle, poor, poor Oracle, I feel so sorry for them. I really hope they don't go bust, for at least another 5 or 6 months. Sucked in...

1 hour ago by Rex Alfie on Google didn't infringe on Oracle patents: jury

The point of pilot schemes is to determine the best practice and save money in the broader picture. The Tasmanian rollout planning actua...

1 hour ago by GregoryB1 on NBN's Tassie upgrade to cost $1.3 million

I think that a CBA is unlikely because with the high proportion of customers now electing for the highest rate (50% of connections in Apr...

2 hours ago by GregoryB1 on NBN cost-benefit analyses are so 2011

Pentaho adds native integration with MongoDB http://t.co/uJCqDA9B

RT @pussyeatingclub: Why you should pay for porn. A good read. http://t.co/PfhedCQs

DDoS works because you have enough compromised machines to clog the pipe or servers of the victim. If, the victim's pipe is widened by a ...

2 hours ago by GregoryB1 on National Botnet Network coming: Earthwave

Please stop with the analytical, common sense and facts, Gregory. Those opposed to the NBN don't want to hear such things, which is why ...

2 hours ago by Beta on Blowing the digital dividend on wireless NBN

But, yet again, Turnbull is clearly in error when he says that other companies cannot roll out copper. In South Brisbane Telstra chose to...

2 hours ago by GregoryB1 on Copper greenfield dominance irrelevant: Conroy

Not much point running fiber back to the exchange if that exchange itself is connected by copper. It is access to fiber backhaul that de...

2 hours ago by GregoryB1 on Copper greenfield dominance irrelevant: Conroy

+1

2 hours ago by Beta on Copper greenfield dominance irrelevant: Conroy

So instead you want these estates wired up with fiber and then left, unconnected with no service, until the fiber rollout reaches them in...

2 hours ago by GregoryB1 on Copper greenfield dominance irrelevant: Conroy

@paulbrislen @juhasaarinen Prices compared here: http://t.co/WnZzXP5Z

RT @joshgnosis: @paulbrislen @juhasaarinen Prices compared here: http://t.co/WnZzXP5Z

Water, roads and electricity were all rolled out by government because there private companies weren't interested as the ROI in the early...

3 hours ago by GregoryB1 on Five pros and cons of the NBN

NBN users opt for 100Mbps http://t.co/T7uk1hbK by @joshgnosis

Chrome beats Internet Explorer in global Web browser race | ZDNet http://t.co/3XfMdUXM

The case you outline, South Brisbane, is in fact the coalitions prefered model. They WANT the incumbent telco, Telstra, to provide the f...

3 hours ago by GregoryB1 on Five pros and cons of the NBN

Cybersecurity #collaboration between the US & Australia. http://t.co/p2uKLSBi

So, over time, the Coalition policy will cost much much more than Labor's because they intend to subsidise the broadband of farmers and t...

3 hours ago by GregoryB1 on Malaysia held up as NBN king

Any form of science training counts against you as a politician, in the coalition parties, doubly so. There may be others who keep quiet...

3 hours ago by GregoryB1 on NBN FUD: will Abbott ever learn?

Qld govt IT to be cleaned up by audit http://t.co/r4oNuNW8 #qldpol

Travel Tech Q and A: Skyscanner's Ewan Gray http://t.co/7ZfXZk19

Microsoft is serious about open source: 10 proof points | ZDNet http://t.co/2OtDR11D

Sorry HC, what is meant by "Cinders "?

4 hours ago by Doubt on NBN users opt for 100Mbps

Thanks Beta, I could hear the nurse walking down the corridor as you posted. Much better now.

4 hours ago by Doubt on NBN users opt for 100Mbps

гайд

5 hours ago by Evonresee on AVM Fritz!Box 7390

Sex Tech: Faceporn win, Parental revenge porn, Google: No Porn ...: Google opposes UK porn filters, a fake porn ... http://t.co/0OR87oEt

Q&A of the Week: 'The current state of the cybercrime ecosystem' featuring Mikko Hypponen http://t.co/6lUYFs0X

You say that the golden age of cyber crime will be over by 2014/2015. I would like to differ. I believe that cyber criminals are getting ...

6 hours ago by Staden on Cybercrime golden age over in two years?

Before accusing me of fudging the figures, that was the percentage in April, the latest available. It seems that as the advantage of the ...

9 hours ago by GregoryB1 on NBN FUD: will Abbott ever learn?

Currently about 50% of connections are at the 100Mb/s rate.
As a consequence, ARPU is significantly higher than the projected figures.

9 hours ago by GregoryB1 on NBN FUD: will Abbott ever learn?

Currently about 50% of connections are at the 100Mb/s rate.
As a consequence, ARPU is significantly higher than the projected figures.

9 hours ago by GregoryB1 on NBN FUD: will Abbott ever learn?

RT @DellEnterprise: Dell Secureworks talks with ZDNet about Android's biggest #security flaws - http://t.co/LSFLQVFq #infosec

NBN users opt for 100Mbps: Customers are picking the top fibre plan that is available on the National Broadband ... http://t.co/sjtFSU3g

"Customers are picking the top fibre plan that is available on the National Broadband Network (NBN), more than a... http://t.co/M3P24Htn

RT @CorrieB: An iPad for every child: Inevitable or impossible? http://t.co/I7uS8l9s Thx to @timbuckteeth for this; http://t.co/jxkqIRIp

RT @MADinMelbourne: roxon "will enable more families to access credit" @MLolderandwiser: Privacy Act amendments http://t.co/Mv4c7PC2 via @zdnetaustralia

NBN users opt for 100Mbps - ZDNet Australia http://t.co/fLfHMzPn #australia #technews

RT @konradski: Whaddayaknow - turns out Wi-Fi CAN interfere with a plane's navigation systems http://t.co/ospQCU2S

This story has been voted 5 times in the last 24 hours!

16 hours ago, NBN's Tassie upgrade to cost $1.3 million

NBN users opt for 100Mbps - Communications - News - ZDNet Australia: NBN users opt for 100Mbps - Communications ... http://t.co/btB9gKWg

NBN users opt for 100Mbps http://t.co/xKqEb4bE via @zdnetaustralia

Biometric bugs too dangerous for public? http://t.co/8JLz5tdF via @zdnetaustralia

Exploring: http://t.co/rT7RPZLA

War talk dominates #AusCERT 2012 - http://t.co/SlBpMj0c - #security #cyber

Travel Tech Q&A: Skyscanner's Ewan Gray http://t.co/vYexrDwu #ipad

Exploring: http://t.co/YNVjdrct

Exploring: Travel Tech Q and A: Skyscanner's Ewan Gray: Ewan Gray, Skyscanner's director for Asia ... http://t.co/bNLCyobv #ICTChallenge

Exploring: Travel Tech Q and A: Skyscanner's Ewan Gray: Ewan Gray, Skyscanner's director for Asia ... http://t.co/HEPuJgyt #ICTChallenge

#NewSouthWales ditches registration stickers 4 light #vehicles in favour of #technology http://t.co/xX5N0Rp9

Anonymous hacks Reliance's Internet filtering server - ZDNet (blog) http://t.co/uObU1HBP http://t.co/0UBXxwX4

Which Windows will make for a better tablet? http://t.co/4mAHg850

Listening to @stilgherrian cover AusCERT and cyberwar, http://t.co/6lGUEz8H

This story has been voted 12000 times in the last 24 hours!

2 days ago, Is Bill Gates a great leader?

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