To catch a spy: Anti-spyware tools reviewed

update Spyware is gaining more mindshare amongst IT departments and security vendors alike. We round up tools that take on the undercover software.

It has been 12 months since we last took a look at anti-spyware applications and in that time the market has changed considerably. Twelve months ago very few of the traditional antivirus vendors had products that could specifically target spyware threats, and there were virtually no enterprise-level desktop solutions around. Now many vendors are in the process of combining their antivirus, anti-spyware, and anti-spam applications into one package.

A recent report by independent US market research company Radicati, titled: "Corporate Anti-Spyware Market 2005-2009", predicts that the number of corporate users with anti-spyware tools will grow from 16 million users in 2005 to 540 million in 2009. An increase that will be invariably reflected here in Australia.

The surge in popularity of spyware has drawn debate about the actual definition of the term. Advertising companies have been threatened with litigation when anti-spyware applications detect and report their products, arguing that they are legitimate adware, not unwanted spyware.

Are the advertising companies right? Do people want adware? It all comes down to the End User Licence Agreement (EULA) -- you know, where you automatically click "accept" while installing a new application without a second thought of what it says. These legitimate adware marketing enterprises suggest that if you do not wish to have your browsing habits tracked, or receive browser pop-up notices etc, then you should read the EULA carefully before installing an application to ensure that there are no clauses that allow this kind of activity. The theory being, if a user accepts and acknowledges that they are willing to have their details/habits/information used, then the application doing so should not be classed as spyware, it is adware -- undoubtedly a tenuous assertion.

Whichever way you slice it, spyware and adware still fall into an application category where information is collected and reported back to base.

It ranges from the relatively harmless advertising/marketing information gathered about computer users' Internet browsing habits, through to the much more malicious examples where information such as banking details, credit card details, usernames, passwords, or even personal details are gathered.

The results of the use, or misuse, of information gathered by these methods can be as innocuous as browser popup advertisements, through to full-scale identity theft, credit card fraud, or stolen banking usernames and passwords.

Technically some spyware may be desirable in an enterprise environment. Several vendors have produced some capable commercial key-logging applications that enable management to monitor employees' behaviour and ensure that the acceptable usage policies are being upheld by staff members.

In our experience some vendors' anti-spyware solutions pick up these commercial key-loggers and others don't. If a hacker does their homework and discovers an organisation that uses an anti-spyware application that does not pick up certain key-loggers, all the hacker needs to do is purchase a commercial key-logger and install it on the target's PC.

Talkback

Reply from the Engineer who performed the review

Hi There,

Thanks for all your comments regarding S&D, I did actually perform the exactly the same testing on S&D as with the other products and submitted the results to ZDNet with the review, they obviously have misplaced them or unintentionally left them out.

Hopefully following these comments from readers they will post the S&D results online.

Thanks again for your feedback.

Regards,

Matt Tett

matt25matt25 December 6th, 2005
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RE: Reply from the Engineer...

Thanks Matt, for sharing your work and for doing a very thorough job.

I've already noted my single (relatively minor) disagreement, but I also wanted to show support.

As far as the general negatives others have thrown out -
*other ZD magazines post reviews with other results. Just because somebody's favorite software didn't make this review doesn't imply a bias.
*this article focused on a finite set of "entrprise class" software. There are hundreds of packages out there. This study looked a few of the more popular.
Maybe the other companies didn't respond to the reviewer's request, maybe the software isn't truly enterprise class. How much time & resources do you think should be put into one study for one article - when we know the results will be all but worthless in six months?

I think this was a good piece of work. I'm glad to see that people are reading it critically and discussing it. This is an important topic.

JoiseyBillJoiseyBill December 7th, 2005
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Spybot was included

Read my post above, SpyBot was included, the results were not published for some reason.

Also if you could publish your names and occupation details, instead of hiding behind Anonymous please ?

matt25matt25 December 6th, 2005
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Or if they don't agree to your ideas.

I'm using CA's eTrust Internet Security Suite. This has Anti Virus (actually rebranded VET Antivirus) Firewall (Zone Alarm pro rebranded) and PestPatrol. This suite was very cheap. I got it for $30 US off the web.
I have been using these products from before CA bought them and have found them, overall to be the best. VET has always been a brilliant antivirus (fast accurate and a small memory footprint) Zone Alarm pro - good Firewall. PestPatrol - great, also has good web page for extra info.
I have used others, including Norton, Adaware, Spybot, etc. Good products (well maybe not Norton) but CA's package of AV, Firewall, antiSPAM and PestPatrol is superior.
Overall the best protection I have come across.

willraywillray December 9th, 2005
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Do ZDNet get comission from Symantec?

Seems that whenever there is a security, anti-virus or anti-spyware roundup, the guys here at ZD Net always give the Symantec products very high scores.
Perhaps they've never actually used these resource hogging, crash prone bloatware in the real world.
On EVERY single installation of Symantec Anti Virus I've encountered (and I encounter several per week) a quick scan using one of the free anti-virus offerings like AVG or Avast ALWAYS turns up infections that NAV has missed.
They seem content to trade on their previously good name and advertise the heck out of their products instead of actually creating good software with a small footprint that doesn't bring the whole system crashing to its knees.
At least the more recent versions can be uninstalled without reinstalling the entire OS like you needed to when trying to completely uninstall NAV 2003.
Go into just about any forum about security and protection software and you'll see a litany of problems that those unlucky enough to use symantec programs come across day in day out.

zybchzybch December 14th, 2005
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As if

Mike, I have used Symantec AV here for years and it works fine - never had a problem. Therefore you are wrong and stupid and ignorant and your opinion is worthless. Are you paid by McAfee to say bad things about Symantec? I bet you are.

vealmincevealmince December 16th, 2005
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EULAs and children

> What happens when my children
> install software? They click
> right through the EULA and it
> means nothing! They are minors!

Then why do you let them have administrator rights on the PC?

If they can't understand the ramifications of what they're installing, don't let them do it!

> They can't enter a legally
> binding contract. Have you ever
> seen a EULA that CLEARLY says
> right at the top "YOU MUST BE
> OVER 18 TO INSTALL THIS"?

I've never seen an EULA that clearly says anything. Their entire purpose is to be obfuscatory and arse-covering.

> I haven't and until I do I
> will continue to maintain the
> EULAs are worthless!

ajftajft December 15th, 2005
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