Instant messaging is often characterised as a frivolous application used mostly by home users. But its business use has increased dramatically in the past year, thanks to a plethora of IM features beyond text messaging.
Instant messaging is often characterised as a frivolous application used mostly by home users. But its business use has increased dramatically in the past year, thanks to a plethora of IM features beyond text messaging.
The ease and convenience of instant messaging has made it popular with users. But is instant messaging a curse or a boon for the office environment?
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