News (33)

  • NAB moves customer service to chat-bot

    National Australia Bank in June will start trialling technology where chat-bots or what NAB calls "virtual agents" handle customer requests online -- a task handled by call centre agents today.

  • MySpace defeats absent 'Spam king' in law suit

    MySpace has won a legal decision against so-called 'spam king' Sanford Wallace after he failed numerous times to turn over documents or attend hearings.

  • Australians want what's bad for them: Biometrics

    Australians would prefer to use voice biometrics rather than PIN and password verification to prove their identity but security experts warn biometrics exposes consumers to even greater risk.

  • Aussies prefer robots to call centres

    Australians would rather deal with a decent speech recognition system than an offshore call centre agent, typically based in India or Asia.

  • P2P too hot for NEXTEP to handle

    Internet service providers Wild IT and People Telecom have stopped using NEC NEXTEP's business-grade network to sell consumer-grade ADSL2+ broadband, after some of the pair's residential customers proved too much for NEXTEP.

More News >

Features and Case Studies (2)

  • Pest control: Battling spyware

    To help curb the torrent of spyware, ZDNet Australia presents a spyware superguide comprising the latest reviews, tips and tricks aimed at keeping users safe.

  • Battling spyware in court

    In what could prove to be one of the great second acts in Internet history, erstwhile king of spam Sanford Wallace takes centre stage this week as exhibit A in a federal crackdown on invasive online advertising software.

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