National Australia Bank in June will start trialling technology where chat-bots or what NAB calls "virtual agents" handle customer requests online -- a task handled by call centre agents today.
MySpace has won a legal decision against so-called 'spam king' Sanford Wallace after he failed numerous times to turn over documents or attend hearings.
Australians would prefer to use voice biometrics rather than PIN and password verification to prove their identity but security experts warn biometrics exposes consumers to even greater risk.
Australians would rather deal with a decent speech recognition system than an offshore call centre agent, typically based in India or Asia.
Internet service providers Wild IT and People Telecom have stopped using NEC NEXTEP's business-grade network to sell consumer-grade ADSL2+ broadband, after some of the pair's residential customers proved too much for NEXTEP.
To help curb the torrent of spyware, ZDNet Australia presents a spyware superguide comprising the latest reviews, tips and tricks aimed at keeping users safe.
In what could prove to be one of the great second acts in Internet history, erstwhile king of spam Sanford Wallace takes centre stage this week as exhibit A in a federal crackdown on invasive online advertising software.
Telstra shareholders fear break up
What do Telstra shareholders think of the telco's new CEO David Thodey? And would they support the government'… Watch it now
The Change Program changes its Agenda
What happens when you change the agenda of the ATO's Change Program, or program in some changes to the Agenda?… Watch it now
Microsoft's Tracey Fellows on Windows 7
After the launch of Windows 7 last week, ZDNet.com.au spoke briefly with Microsoft Australia and New Zealand M… Watch it now
Having problems with complex data center? Simplify your data center now.
Has New Zealand's smiling assassin delivered?
The long-awaited separation of Telstra
Google open-sources JavaScript tools
What makes you click?
Tell us for a chance to win a $1,000 GAME gift voucher.
Click here for more.
Win an iPhone 3GS!
Sign up as a ZDNet Australia member during November and you'll go in a draw to win an iPhone 3GS!
Click here to sign up!
Best Laptops
Check out the best laptops here!
Click here for more.
