Australians would rather deal with a decent speech recognition system than an offshore call centre agent, typically based in India or Asia.
In this 9:38 minutes video, the managing director of VeCommerce Paul Magee demonstrates how speech recognition is being used by Australian betting firm UniTab to enable punters to make complicated wagers without requiring a human operator.
Health insurer Australian Health Management deployed a biometric voice recognition system that has enabled the firm's customers to avoid any authentication-related questions which usually precede an account query or claim.
AAPT is confident Alcatel's dealings with other telecommunications companies will not affect the AU$53 million partnership signed by the two companies June last year
What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
Sometimes you just must have the latest technology, and swallow the associated risks of being the first to use it. We talk to Australian companies that couldn't wait.
What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
Broadband, wireless, the increasing prevalence of voice technologies, Web services .Net and Java based platforms - 2003 is already shaping up to be an interesting year.
ZDNet Australia finds out what the country's IT leaders are hoping to find underneath their Christmas trees in 2002.
Looking to slice operating costs and deliver streamlined ordering processes, Pizza Hut will soon add voice recognition to its Sydney and Brisbane call centres with a system based on VeCommerce's VeBook order fulfilment product.
In this 9:38 minutes video, the managing director of VeCommerce Paul Magee demonstrates how speech recognition is being used by Australian betting firm UniTab to enable punters to make complicated wagers without requiring a human operator.
Google Chrome OS demonstration
Vice President of Product Marketing Sundar Pichai gives a virtual tour of Google's new operating system, Chrom… Watch it now
Malcolm Turnbull's ghost twitterer
At the Sydney Media140 conference several weeks ago, Opposition Leader Malcolm Turnbull admitted he doesn't pe… Watch it now
Surf the Net like it's 1991 with Gopher
The old Gopher protocol is not dead. In fact, it even has Twitter! Here's how to access it.… Watch it now
Sick of broken tender sites
Cyberwar: What is it good for?
Is wholesale-only backhaul just a pipedream?
What makes you click?
Tell us for a chance to win a $1,000 GAME gift voucher.
Click here for more.
Optus Deal
Broadband + home phone + PlayStation®3 in a single package price!
Click here for more!
Best Laptops
Check out the best laptops here!
Click here for more.