News (19)

  • Aussies prefer robots to call centres

    Australians would rather deal with a decent speech recognition system than an offshore call centre agent, typically based in India or Asia.

  • Speech recognition systems grow up

    In this 9:38 minutes video, the managing director of VeCommerce Paul Magee demonstrates how speech recognition is being used by Australian betting firm UniTab to enable punters to make complicated wagers without requiring a human operator.

  • Voice biometrics replaces ID check at AHM

    Health insurer Australian Health Management deployed a biometric voice recognition system that has enabled the firm's customers to avoid any authentication-related questions which usually precede an account query or claim.

  • AAPT confident Alcatel deal will withstand rival dealings

    AAPT is confident Alcatel's dealings with other telecommunications companies will not affect the AU$53 million partnership signed by the two companies June last year

  • What's new in the contact centre?

    What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?

More News >

Features and Case Studies (6)

  • Profile: Leading edge Australian companies

    Sometimes you just must have the latest technology, and swallow the associated risks of being the first to use it. We talk to Australian companies that couldn't wait.

  • What's new in the contact centre?

    What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?

  • What's in store for 2003

    Broadband, wireless, the increasing prevalence of voice technologies, Web services .Net and Java based platforms - 2003 is already shaping up to be an interesting year.

  • All I want for Christmas is....

    ZDNet Australia finds out what the country's IT leaders are hoping to find underneath their Christmas trees in 2002.

  • Pizza Hut orders voice recognition with the lot

    Looking to slice operating costs and deliver streamlined ordering processes, Pizza Hut will soon add voice recognition to its Sydney and Brisbane call centres with a system based on VeCommerce's VeBook order fulfilment product.

More Features and Case Studies >

Videos (1)

  • Play now

    VeCommerce Voice Recognition Interview

    In this 9:38 minutes video, the managing director of VeCommerce Paul Magee demonstrates how speech recognition is being used by Australian betting firm UniTab to enable punters to make complicated wagers without requiring a human operator.

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