Australians would rather deal with a decent speech recognition system than an offshore call centre agent, typically based in India or Asia.
In this 9:38 minutes video, the managing director of VeCommerce Paul Magee demonstrates how speech recognition is being used by Australian betting firm UniTab to enable punters to make complicated wagers without requiring a human operator.
Health insurer Australian Health Management deployed a biometric voice recognition system that has enabled the firm's customers to avoid any authentication-related questions which usually precede an account query or claim.
AAPT is confident Alcatel's dealings with other telecommunications companies will not affect the AU$53 million partnership signed by the two companies June last year
What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
Sometimes you just must have the latest technology, and swallow the associated risks of being the first to use it. We talk to Australian companies that couldn't wait.
What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
Broadband, wireless, the increasing prevalence of voice technologies, Web services .Net and Java based platforms - 2003 is already shaping up to be an interesting year.
ZDNet Australia finds out what the country's IT leaders are hoping to find underneath their Christmas trees in 2002.
Looking to slice operating costs and deliver streamlined ordering processes, Pizza Hut will soon add voice recognition to its Sydney and Brisbane call centres with a system based on VeCommerce's VeBook order fulfilment product.
In this 9:38 minutes video, the managing director of VeCommerce Paul Magee demonstrates how speech recognition is being used by Australian betting firm UniTab to enable punters to make complicated wagers without requiring a human operator.
Telstra shareholders fear break up
What do Telstra shareholders think of the telco's new CEO David Thodey? And would they support the government'… Watch it now
The Change Program changes its Agenda
What happens when you change the agenda of the ATO's Change Program, or program in some changes to the Agenda?… Watch it now
Microsoft's Tracey Fellows on Windows 7
After the launch of Windows 7 last week, ZDNet.com.au spoke briefly with Microsoft Australia and New Zealand M… Watch it now
Having problems with complex data center? Simplify your data center now.
Has New Zealand's smiling assassin delivered?
The long-awaited separation of Telstra
Google open-sources JavaScript tools
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