Telstra may no longer be the average Aussie's last resort for communications -- the government has announced that it is looking into the telco's Universal Service Obligation (USO), and it could be ripe for change.
Reid Burch, network services manager for the Promina Southern Regional Health System hospital near Atlanta, was having a problem with slow networks early this year.
New entrants to the fixed phone market in a particular location will not have to fulfil the obligations set out in the Customer Service Guarantee, under new regulatory changes announced by the government.
Telstra customers are kicking off 2003 with additional government protection for their service levels, as the carrier faces fines of up to $AU10 million if it breaches a new reliability framework.
The Federal Government has announced a swag of measures today that are designed to further its agenda on the full privatisation of Telstra.
In the second of our two programs looking at the Senate Inquiry into the Telecommunications Legislation Amendment Bill, we hear from shareholders, bureaucrats and industry groups.
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