Telstra has revealed that it will be offshoring a substantial portion of its bill support contact centre operation to the Philippines.
Not enough migrant workers are being hired to work in public service IT, which is contributing to a government-wide ICT skills shortage, according to a report by the Australian Government Information Management Office.
Outsourcer Satyam has announced a major investment in Geelong, Victoria's second city, where a full-scale campus will eventually provide training and global career opportunities for up to 2000 recent university graduates.
With many Australian companies now finding a lack of skilled staff holding back their business, Labor has accused the Coalition of doing little to tackle the skills crisis.
The Australian Information Industry Association (AIIA) has announced its backing for a foundation established by the Australian Computer Society (ACS) to attract the best students to the ICT sector.
While we continue to talk about Australia's ICT skills shortage, more than 3,000 potential sponsorships are being blocked by impediments to the 457 visa scheme.
Earlier this month, Telstra put out a press release trumpeting that it's come up with a new phone coaching service to help people who are "bamboozled" by their mobiles. Another excellent example of wrongheaded thinking from the mobile industry.
Devices which flaunt their flash memory are often frowned upon in a corporate setting, but it turns out that you can actually use them as a novel recruitment aid.
Last week I gained first hand insight into how one of the up and comers in networking is putting price pressure on heavyweights like Cisco, Ericsson and Alcatel-Lucent.
It's easy for IT managers to get bogged down in day-to-day activities and lose sight of the bigger picture of leading their staff. Whether you're a seasoned pro, or new to the game, the following tips will help you effectively manage your team.
People are always talking about creating more requirements for software enginneers. But the truth is that a lack of certificates isn't the reason projects fail.
Classroom-based training or online courses? Which is the most effective approach? ZDNet Australia put both training methods to the test.
Future career success can hinge on making wise decisions about what skills to add or polish. Here are some considerations you need to take into account when choosing courses.
Many IT personnel are promoted to the level of manager because of their technical skills. Apply these tips for getting your technical managers trained.
Telstra will start to deploy personal digital assistants to nearly 8000 field workers early in the New Year, a move with significant cost savings and which should progressively improve the integrity of information stored on its database.
RMIT Test Lab finally got its hands on some of the most powerful business PCs on the market. So it is with an eagerness bordering on unadulterated glee that Matt Tett puts these racehorses through their paces.
Microsoft has revamped the online resource site for its Office software line, bringing together help resources, software add-ons and other content.
New programs are to be aimed at encouraging software makers to produce applications for the next version of Office.
Commentary: With the launch of Microsoft Office 2003, Has OpenOffice's time finally come?
History of British PCs
The cash-strapped UK National Museum of Computing is home to an exhibition of the evolution of British PCs.… Watch it now
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