Federal communications Minister Stephen Conroy has threatened further reforms of the telecommunications industry after a massive spike in complaints from customers.
Complaints against the telecommunications industry rose a whopping 54 per cent in the 2008/09 financial year, prompting the industry ombudsman to issue a warning to business and consumers.
Australians have made more than 20,000 complaints a month against telecommunications companies this year as figures rose despite a campaign to lift customer service.
The Australian Council of Trade Unions (ACTU) today used the release of a report containing complaint statistics and a staff survey to accuse Telstra of turning a blind eye to the problems of its IT transformation.
ACMA has announced that it will be adopting a new regulatory framework to govern VoIP in Australia.
Beware! Scammers have found a new way to dupe consumers, this time using mobile calls.
The number of complaints over mobile services to the Telecommunication Industry Ombudsman dropped by 18 percent in 2002-03 over the previous year, signalling the industry is reaching maturity.
The Telecommunications Industry Ombudsman is investigating SIM-Unlock fees attached to pre-paid mobile accounts to determine whether they are 'penalties', and therefore unrecoverable by common law.
ZDNet Australia takes a look back over 2002 and analyses the online shopping opportunities available to those looking for a last minute technology gift.
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