News (93)

  • Conroy threatens further reform of telco sector

    Federal communications Minister Stephen Conroy has threatened further reforms of the telecommunications industry after a massive spike in complaints from customers.

  • Telco complaints jump 54 per cent

    Complaints against the telecommunications industry rose a whopping 54 per cent in the 2008/09 financial year, prompting the industry ombudsman to issue a warning to business and consumers.

  • Complaints against telcos rise

    Australians have made more than 20,000 complaints a month against telecommunications companies this year as figures rose despite a campaign to lift customer service.

  • Unions continue Telstra Siebel attack

    The Australian Council of Trade Unions (ACTU) today used the release of a report containing complaint statistics and a staff survey to accuse Telstra of turning a blind eye to the problems of its IT transformation.

  • ACMA reveals VoIP regulation facelift

    ACMA has announced that it will be adopting a new regulatory framework to govern VoIP in Australia.

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