National Australia Bank in June will start trialling technology where chat-bots or what NAB calls "virtual agents" handle customer requests online -- a task handled by call centre agents today.
The next time you're buying antivirus software, don't go direct to Symantec or McAfee. Don't download free antivirus. And definitely don't see Harvey Norman. Ask your bank they're quite literally giving the stuff away.
It is quickly becoming the norm for Australia's largest banks to offer discounts on or completely free computer security software to boost internet banking security. The question is, why?
Telstra shareholders fear break up
What do Telstra shareholders think of the telco's new CEO David Thodey? And would they support the government'… Watch it now
The Change Program changes its Agenda
What happens when you change the agenda of the ATO's Change Program, or program in some changes to the Agenda?… Watch it now
Microsoft's Tracey Fellows on Windows 7
After the launch of Windows 7 last week, ZDNet.com.au spoke briefly with Microsoft Australia and New Zealand M… Watch it now
Having problems with complex data center? Simplify your data center now.
Has New Zealand's smiling assassin delivered?
The long-awaited separation of Telstra
Google open-sources JavaScript tools
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