Tags: telstra, train

News (101)

• Labor says Telstra hangs up on training

  Telstra has not trained a single apprentice under a federal government subsidy scheme, the Federal Opposition said yesterday, but the telco contends it has a robust training program.

• UPDATE: Apple trains Telstra staff in OS X etiquette

  Telstra's broadband network staff will support OS X for Apple users by April this year, with employees soon to be in training to adequately handle customer queries.

• Winn's time had come

  There weren't any deep, dark reasons behind Greg Winn's departure from Telstra, analysts said yesterday, with the executive just wanting to head home to the US.

• Telstra shifts 101 jobs to WA, QLD

  Telstra today confirmed it would shift the jobs of 101 Sydney and Melbourne call centre workers dealing with large corporate customers to facilities in Brisbane and Perth.

• Manila holds calls as Telstra offshores

  Telstra has revealed that it will be offshoring a substantial portion of its bill support contact centre operation to the Philippines.

Blogs (9)

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  Dancing with the NBN Co stars

  Time will tell how the rest of the NBN Co board shapes up, but it's hard to dismiss the credentials of its two most high-profile appointments so far.

• Librarians gone wild

  It's Patch Monday, ZDNet.com.au's weekly podcast that looks at the big stories within the Australian IT community.

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  How going public can be, well, public

  Do the boards of IT companies deliberate extra carefully before making a deal with government for fear of having their name pulled through the dirt when they stuff up?

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  From show pony to dead horse

  Telstra's 21Mbps Next-G boost and Internode's new 100Mbps FttH networks may be both companies' show ponies, but when it comes to helping most of us, their need-for-speed posturing is just a box-and-dice distraction that we've all seen before.

• Lies, damned lies and telco stupidity

  Earlier this month, Telstra put out a press release trumpeting that it's come up with a new phone coaching service to help people who are "bamboozled" by their mobiles. Another excellent example of wrongheaded thinking from the mobile industry.

Features and Case Studies (35)

• Telstra's IT sins

  When Telstra launched its IT transformation in 2005, then chief operations officer Greg Winn said "IT is the root of all evil in the telco industry".

• Changing of the guard: ANZ Bank

  Get an insider's look at the recent history and potential imminent future of Australia and New Zealand Banking Group's technology operation in the third of our Changing of the guards series examining generational change in the nation's big four banks.

• Conroy should play NBN hard ball

  Opinion: Conroy should end this futile tender process. Call Telstra's McGauchie and his executives in and read them the riot act. Appoint someone with appropriate credentials and resources not some panel to then negotiate a commercial deal on behalf of taxpayers.

• Sol Trujillo: The interview

  In his role as Telstra's chief executive, Sol Trujillo is the most talked about and controversial telecommunications executive in Australia. ZDNet.com.au sister site CNET News.com sat down with Trujillo during a recent trip to the US to quiz him about wireless and handsets.

• Suncorp CIO Jeff Smith: Q&A

  Suncorp CIO Jeff Smith talks about the the challenge of integrating a number of cultures and brands, usage of the agile management system, and his approach to the task at hand, despite uncertainty over whether the banking side of Suncorp will be sold.

Reviews (10)

• Telstra to equip field workers with PDAs

  Telstra will start to deploy personal digital assistants to nearly 8000 field workers early in the New Year, a move with significant cost savings and which should progressively improve the integrity of information stored on its database.

• iBurst Wireless Card

  iBurst is a superb wireless broadband solution that's highly useful for the mobile business user, but users who don't require portability will likely find its price to be a deal breaker.

• Samsung E820T

  Available only on Telstra, Samsung's E820T is small slider phone and the first handset from the company to feature push-to-talk (PTT).

• HP iPAQ Voice Messenger

  The iPAQ Voice Messenger is at best, mediocre. There's nothing here that HTC, BlackBerry or Apple don't already do better, and unless your company already has a great HP contract, it's hard to recommend.

• Nokia E51

  Nokia's E51 combines business functionality with a well appreciated serving of style, making it a highly desirable phone.

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