Federal communications Minister Stephen Conroy has threatened further reforms of the telecommunications industry after a massive spike in complaints from customers.
The Australian Council of Trade Unions (ACTU) today used the release of a report containing complaint statistics and a staff survey to accuse Telstra of turning a blind eye to the problems of its IT transformation.
ACMA has announced that it will be adopting a new regulatory framework to govern VoIP in Australia.
The Australian Communications and Media Authority (ACMA) and the Telecommunications Industry Ombudsman (TIO) have struck a formal understanding to share information, which could help ACMA get a grasp on upcoming industry problems.
The Office of the Telecommunications Industry Ombudsman (TIO) released figures yesterday on the number of complaints about telecommunications providers -- with some undesired results for ISPs.
On 1 July this year the new Mobile Premium Services Code was introduced. It sounds like it's had a good impact, but is it enough?
Post-election adrenaline surging through his veins, one of the first acts performed by new Communications Minister Stephen Conroy was to disband the expert panel that his predecessor Helen Coonan had appointed last June to evaluate tenders for fibre-to-the-node (FTTN) construction.
Thirty or so years since the birth of the Internet, we seem to be at a technological standstill when it comes to access speeds and bandwidth. If it is meant to be a superhighway, why does it feel like a back road?
Beware! Scammers have found a new way to dupe consumers, this time using mobile calls.
The number of complaints over mobile services to the Telecommunication Industry Ombudsman dropped by 18 percent in 2002-03 over the previous year, signalling the industry is reaching maturity.
The Australian Communications Authority (ACA) has announced plans to introduce a range of premium mobile messaging numbers, facilitating the introduction of mobile commerce to the consumer market.
The Telecommunications Industry Ombudsman is investigating SIM-Unlock fees attached to pre-paid mobile accounts to determine whether they are 'penalties', and therefore unrecoverable by common law.
ZDNet Australia takes a look back over 2002 and analyses the online shopping opportunities available to those looking for a last minute technology gift.
Compassion and collaboration - Tim Ayling
It's important to intorduce compassion and collaboration into business says Tim Ayling at Sydney Ignite 3… Watch it now
How online self-publishing is transforming - Tim Parsons
Tim Parson discusses how publishing one's own books has changed due to the internet at Sydney Ignite 3.… Watch it now
Location intelligence in the real world - Stephen Lloyd-Jones
Stephen Lloyd-Jones speaks about how he thinks location technology has taken a wrong turn and what can be done… Watch it now
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