Recent moves to make the Telecommunication Industry Ombudsman more accountable for its decisions could be held back by carriers.
Telecommunications Industry Ombudsman (TIO) John Pinnock has warned that issues relating to the provision of credit by telcos and bringing pay TV providers into the jurisdiction of the TIO's office are on high on his 2004 hit-list.
Australia's two largest telecommunications providers have fared badly in the Telecommunications Industry Ombudsman's (TIO) 2002 annual report on the industry's performance, released today.
Australians have made more than 20,000 complaints a month against telecommunications companies this year as figures rose despite a campaign to lift customer service.
Federal communications Minister Stephen Conroy has threatened further reforms of the telecommunications industry after a massive spike in complaints from customers.
The number of complaints over mobile services to the Telecommunication Industry Ombudsman dropped by 18 percent in 2002-03 over the previous year, signalling the industry is reaching maturity.
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