News (618)

  • 802.11 options: Supporting wireless users

    Whether you want to go wireless with four or five PCs in a small office or you need walk-around connectivity for a thousand corporate users, vendors offer a number of options that can provide the proper access.

  • Research shows Linux support

    One of the gating factors that keeps CIOs from making the decision to move from one operating system (OS) to another is the ability of the IT staff to support the new software. Tech Republic takes a look at how many organisations are ready to support Linux.

  • Pocket-sized media help with support tasks

    Having all the drivers, diagnostic, and repair tools you might need when you respond to a support call can force you to drag around a sack of floppy disks. Fortunately, you can minimise this inconvenience with a little planning and the help of a number of different storage products now available.

  • IT staff: Supporting the executive team

    Executives have little time or patience when it comes to failing computers, conflicting software, and login hurdles--which can create nightmares for the help desk team. However, there are several things they can do to help thwart desktop glitches, avoid network problems, and generally make life easier.

  • Management tips: When the honeymoon is over

    A manager in the job for a year notices that his team has begun finding fault with his decisions. What can he do to turn things around?

More News >

Features and Case Studies (1151)

  • 802.11 options: Supporting wireless users

    Whether you want to go wireless with four or five PCs in a small office or you need walk-around connectivity for a thousand corporate users, vendors offer a number of options that can provide the proper access.

  • Pocket-sized media help with support tasks

    Having all the drivers, diagnostic, and repair tools you might need when you respond to a support call can force you to drag around a sack of floppy disks. Fortunately, you can minimise this inconvenience with a little planning and the help of a number of different storage products now available.

  • Tips for long-distance support

    Providing telephone support can be taxing on both the end user and tech. Here are four tips to help you provide better telephone support from a tech who's been there.

  • Managing helpdesk users

    You can provide all the documentation your users need to be self-sufficient, but it won't do a bit of good unless they read it. Check out these ideas to ensure users will read information.

  • Helpdesk analysts: managing time between callers

    What should help desk analysts do when the phones aren't ringing off the hook? Here are some ideas about what should and shouldn't be on the to-do list.

More Features and Case Studies >

Reviews (40)

  • What's new in Windows Vista?

    Don't want to take Windows Vista for a test drive until you know what it has to offer? Join Windows expert Deb Shinder for a visual tour of Beta 2 as she points out some of the more dramatic changes and shares her impressions of the new OS.

  • Oracle Collaboration Suite: All in the database

    Oracle is betting on the lure of cost savings and the strength of its database to help sell its new product, Oracle Collaboration Suite. Get an advance look at this competitor to Microsoft Exchange.

  • What's new in MS Office Project Server 2003

    With just over a year between the release of Project Server 2002 and Project Server 2003, you might doubt the value of the enhancements to the latest version. But the changes are based on specific requests from product users.

  • Top 6 wireless networking tips

    Properly securing a wireless access point means closing it off the network - but this is often easier said than done.

  • Creating a solid PDA use policy

    A PDA in the wrong hands can do considerable damage if the data is not protected. Find out how to handle the many unique security challenges associated with using PDAs.

More Reviews >

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