News (14)

  • Medicare shuffles VoIP calls nationally

    Health agency Medicare Australia has recently started trialling a call centre solution based on internet protocol (IP) telephony that allows calls to be routed to regional offices during peak periods.

  • National Foods milks SAP, cow to fridge

    Three-quarters of the way through a massive consolidation and overhaul of its core business applications, dairy and juice giant National Foods has found that the most difficult parts of the project aren't related to technology, but to processes and the simple challenge of keeping skilled people on track.

  • Gender diversity at all costs: Microsoft Australia MD

    Microsoft Australia has implemented a "diversity council" to ensure it attracts and retains quality female staff.

  • Beseiged PeopleSoft suffers exodus of execs

    An executive exodus at PeopleSoft has some outside experts worried that Oracle's hostile buyout bid, coupled with a difficult sales climate, has taken a bigger toll than the software maker is letting on.

  • Web-based training decreases staff turnover

    Is Web-based training the answer to high staff turnover in the call centre industry? Examine why one company believes this to be the case.

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Blogs (2)

Features and Case Studies (3)

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  • Chris Duckett Get extensions going in Firefox, redux
    Previously on Null Pointer we looked at getting extensions working in Firefox betas, and that was great until the fine folks at Firefox changed their minds.
  • Array How reliable is IP telephony?
    Have you ever heard a weird kind of hissing, crackling or popping noise when calling someone on an IP telephony line? How rare is the phenomenon these days?
  • Array Forget the NBN, 100Mbps is already here
    Telstra and TransACT will shortly begin offering 100Mbps broadband to many customers. By moving early, the companies have not only raised the bar for Australia's broadband services, but thrown down a challenge to a government that now faces increased pressure to deliver the NBN as promised.
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