News (619)

  • Manila holds calls as Telstra offshores

    Telstra has revealed that it will be offshoring a substantial portion of its bill support contact centre operation to the Philippines.

  • Web-based training decreases staff turnover

    Is Web-based training the answer to high staff turnover in the call centre industry? Examine why one company believes this to be the case.

  • Labor says Telstra hangs up on training

    Telstra has not trained a single apprentice under a federal government subsidy scheme, the Federal Opposition said yesterday, but the telco contends it has a robust training program.

  • Train your team to gain long-term benefits

    Before you go outside for expertise, you should consider the benefits of spending the money you had budgeted for a consultant on training your in-house staff to handle not only the project at hand but also others down the road.

  • Skilled staff still hard to find

    Training is still as vital as ever, warns an HR expert. Just because the pool of recruits is bigger doesn't mean the skills are there.

More News >

Blogs (6)

  • Read the blog post - Angus Kidman

    Storage infrastructure on the tender track

    For a large-scale storage project, it's not uncommon to go out to tender for the best deal but when was the last time you had to put together a tender for a document management room?

  • Read the blog post - Steven Deare

    E-learning: A no-brainer?

    Writing about yet another Australian organisation adopting e-learning, I have to ask the question: Have the benefits of e-learning made it a no-brainer for most organisations?

  • Read the blog post - Scott Mckenzie

    Vista take-up hits bumpy patch

    So, it seems the WOW -- for Microsoft's Windows Vista -- is not now, but sometime in the future, maybe.

  • Taking datacentres on the road

    Is it a truck? Is it a giant portable wind tunnel? Well, yes -- but it's also a mobile datacentre with a maximum capacity of 4.1 petabytes of storage, which would easily hold an awful lot of high-res Superman footage.

  • Read the blog post - Steven Deare

    Huawei and cultural values

    Last week I gained first hand insight into how one of the up and comers in networking is putting price pressure on heavyweights like Cisco, Ericsson and Alcatel-Lucent.

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Features and Case Studies (482)

  • Web-based training decreases staff turnover

    Is Web-based training the answer to high staff turnover in the call centre industry? Examine why one company believes this to be the case.

  • Train your team to gain long-term benefits

    Before you go outside for expertise, you should consider the benefits of spending the money you had budgeted for a consultant on training your in-house staff to handle not only the project at hand but also others down the road.

  • Choose your next training course carefully

    Future career success can hinge on making wise decisions about what skills to add or polish. Here are some considerations you need to take into account when choosing courses.

  • Management: IT departments in crisis?

    Difficult team members, excessive workloads and project overload--Australia's IT professionals are grappling with how to cope with doing more tasks, in less time with shrinking resources.

  • Have you lost your touch?

    As CIOs and IT managers move up the corporate ladder--focusing more on strategic issues--do they lose touch with the day-to-day technical concerns facing their IT divisions?

More Features and Case Studies >

Reviews (52)

  • Another busy year ahead?

    It is not only the staff at RMIT Labs who have been busy, virus writers worked hard too.

  • VMware Workstation 6

    VMware Workstation is an excellent product, having the potential to save IT managers many hours of work. And at only AU$257.23 per seat, it is also good value for money.

  • Windows Server 2008

    Windows Server 2008 is easier to install and manage than previous versions, and has many new and improved features that should encourage organisations to upgrade.

  • Duelling databases: Four apps tested

    Databases are by no means an easy product category to understand. Many of the big players now offer free or "light" versions of their databases, but comparing them all is no easy task -- as we found out.

  • Contact management packages reviewed

    We look at which product can help improve customer satisfaction.

More Reviews >

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Blogs

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    StartupCamp Melbourne looks to have produced just as interesting ideas as the Sydney event which immediately preceded it, but the Victorian start-ups appear to have stumbled during execution. Sydney 1, Melbourne 0.
  • Array Google should come clean on datacentres
    It's nice that Google says it has put an effort into making its datacentres more energy efficient, but the search giant's pledges won't mean much until it discloses just how many of the beasties it's actually running.
  • Array US shows what OPEL could have been
    Sprint's WiMAX roll-out in Baltimore will prove the Australian government's decision to worm its way out of the Opel WiMAX contract was a short-sighted, and ultimately damaging, political stunt that has benefited nobody.
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