Telstra has revealed that it will be offshoring a substantial portion of its bill support contact centre operation to the Philippines.
The Office of the Federal Workplace Ombudsman announced yesterday that it will be lodging an investigation into the dismissal of 600 staff at telco Commander as part of its turnaround plan released this week.
Telstra has warned customers across Australia to beware of fraudsters posing as Telstra staff as well as hoax e-mails seeking financial data.
Australian consumers are being warned about telesales people asking them to transfer their telephone account.
Troubled telco Commander has cut 600 staff and aims to slash its operational costs as part of its turnaround plan released yesterday by new CEO Amanda Lacaze, after events late last year almost saw the company collapse.
The men running Telstra have been accused of a lot of things, but lack of conviction is definitely not one of them. I found this out recently after having the chance to hear Phil Burgess, the company's most senior regular spokesperson and an outspoken critic of the government's telecommunications policy, address an AIIA-sponsored business lunch in Melbourne.
Bill Zikou is coming back after five years in the Balkans to head up Ericsson Australia ... but is he up to the task?
Optus' chief information officer, Eng Chew, has battled for months to retrieve morale in the telecommunications company's IT division after massive staff cuts last year, he has revealed
There's a huge amount of satisfaction in seeing a system you've set up functioning in the way you intended, according to one telco CTO.
Keeping up with changing technologies means CIOs have to go through a mountain of information, and then decide which of it if any is useful to their company. ZDNet.com.au delves into how they do it.
The thriving community of Internet users that are opting for a 'Second Life' in virtual worlds are a tempting market for advertising. But is a virtual presence a viable option for big business?
Most businesses see PowerPoint as the be-all and end-all when it comes to distributing information. As David Braue finds, however, Fone Zone's willingness to look further has paid many benefits.
Secrecy seems to shroud the data centre arena -- all well and good for security's sake, but not so great when trying to pick a provider. We pull back the curtains to find what data centre options exist in Australia.
The frequency is changing from wired working to a wireless world. Can this new wave of technology help you gain the cutting edge?
Hutchison Telecoms, which owns Orange, has outsourced the operation of its Australian mobile networks to Ericsson Australia in a seven-year deal that is expected to save the telco over AU$40 million.
Choosing a portable computing device is getting trickier -- we take a variety of devices for a spin and weight up the pros and cons.
Asian mobile firms have developed a ringtone that wards off mosquitoes.
Microsoft slams Google on privacy
Google's approach to privacy is a decade behind Microsoft, the Redmond software giant's chief privacy strategi… Watch it now
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