The federal Department of Finance and Administration has awarded vendor Volante a three-year, AU$6.7 million deal to maintain and support its desktop, mid-range and storage infrastructure.
Microsoft Australia has given its account of events inside its call centre during the days following the Sasser virus outbreak, revealing the awesome speed at which the virus spread.
Executives have little time or patience when it comes to failing computers, conflicting software, and login hurdles--which can create nightmares for the help desk team. However, there are several things they can do to help thwart desktop glitches, avoid network problems, and generally make life easier.
Telstra has revealed that it will be offshoring a substantial portion of its bill support contact centre operation to the Philippines.
The information systems of Australia's Department of Immigration and Citizenship (DIAC) are at risk because the department has been flooded by 10,000 IT contractors, according to its director of protective security, Mark Handley.
There's an argument against the usage of USB sticks which has been discussed many times in this column: they're a potentially massive security risk. But there's another case you could make against having your business life stored in 4GB or so of flash memory it's a total support nightmare.
When I wrote about Sydney-based social news start-up Streem earlier this week, the group was less than forthcoming about the real history behind its operations.
According to the Office of the Privacy Commissioner's 2007 annual report, Australian consumers should feel pretty safe but that's because it's full of crap.
Macs are banned from many government departments because there aren't any 'approved' applications to encrypt them. So why doesn't Apple CEO Steve Jobs do something about it?
Sometimes companies create advertising campaigns that look and sound fantastic but on closer inspection are a real embarrassment -- and tech companies are often the worst offenders.
IT support staff often find it more challenging to plan for bigger projects than smaller ones, and for good reason.
Executives have little time or patience when it comes to failing computers, conflicting software, and login hurdles--which can create nightmares for the help desk team. However, there are several things they can do to help thwart desktop glitches, avoid network problems, and generally make life easier.
For Bankstown City Council, a 170,000-resident council south-west of Sydney, a desire to regain control of its printing environment -- and to reduce its impact on the environment -- recently led to a complete reconsideration of its printing, scanning and faxing processes.
Jeff Dray from ZDNet Australia sister site TechRepublic describes some of the stranger setups he's encountered in the field and offers recommendations for placing a PC so that it has a long, healthy life.
Some suggest thebest way to encourage communication between help desk pros and network admins is to make them share office space. But what about sharing managers?
These days, the question is not whether you can use Linux, but where you can best use it. Is there more to Linux than Apache and file and print serving? ZDNet Australia investigates.
The desktop is dead, long live the thin client desktop. Following the trend of migrating applications into the datacentre, thin clients have become increasingly popular. We found HP's first mobile thin client to be a reliable system at a reasonable price.
WhatsUp Gold v12 will satisfy existing and new users alike. And it's not just for large enterprises: small and medium-sized businesses can also monitor all their web servers, email servers, SQL servers, file servers and even critical desktops without breaking the bank.
Symantec Backup Exec 12 allows complete system recovery and concentrates on continuous file/data protection. Though AU$1,795 may seem a lot of money for an application, Backup Exec might be worth the investment if you're using it for irreplaceable and highly valuable data.
Symantec Backup Exec System Recovery 8 provides flexibility when creating desktop and laptop backups. If you have high value data stored on your computer, then we think $106.53 is a reasonable price to ensure it's protected.
Microsoft slams Google on privacy
Google's approach to privacy is a decade behind Microsoft, the Redmond software giant's chief privacy strategi… Watch it now
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