Telstra claims its new 'One Number, One Voice' natural language speech recognition front end for residential, mobile and small business enquiries is working better than expected.
Machines that listen and talk like humans are becoming a reality, researchers and tech executives say.
Forty or 50 hours of recording, then analysing more than a half a million phonemes, went into creating a typically Australian voice for a new text-to-speech system.
What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
VeCommerce, SpeechWorks and Genesys have announced the formation of a strategic global partnership, to the interest and perhaps the ire of the speech industry.
Forty or 50 hours of recording, then analysing more than a half a million phonemes, went into creating a typically Australian voice for a new text-to-speech system.
What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
While there is no magic bullet to guarantee the success of a software solution, ZDNet Australia identifies those elements which contribute to the most effective corporate rollouts.
Machines that listen and talk like humans are becoming a reality, researchers and tech executives say.
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The long-awaited separation of Telstra
Google open-sources JavaScript tools
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