News (3)

  • What's new in the contact centre?

    What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?

  • What's in store for 2003

    Broadband, wireless, the increasing prevalence of voice technologies, Web services .Net and Java based platforms - 2003 is already shaping up to be an interesting year.

  • Biometrics: the key to call centre fraud?

    Privy to confidential information, call centre agents are the weakest link in the telephone transaction. Will speaker verification step into the ring as a solution here or will it continue to be overlooked as a viable security strategy?

Features and Case Studies (2)

  • What's new in the contact centre?

    What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?

  • What's in store for 2003

    Broadband, wireless, the increasing prevalence of voice technologies, Web services .Net and Java based platforms - 2003 is already shaping up to be an interesting year.

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