What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
They promise low-cost connectivity that could make conventional, expensive WANs a thing of the past. But can roll-your-own Internet VPNs really deliver?
Symbian has announced several enhancements to its mobile platform, including technology to let mobile phones switch seamlessly between different kinds of mobile and wireless connectivity.
A US court has thrown out a US$4.1 billion lawsuit that was levelled against Skype.
After months of anticipation, corporate customers will soon get their hands on a beta version of Microsoft's VoIP software, an event that marks an important step in the evolution of corporate communications.
It seemed to be an obvious recipe: take two popular emerging technologies and stir vigorously. But the end result isn't to everyone's taste.
What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
They promise low-cost connectivity that could make conventional, expensive WANs a thing of the past. But can roll-your-own Internet VPNs really deliver?
Software-based phones are coming to the fore as big changes come to the way people make calls.
BT, long considered a risk-taker in the telecommunications market, has laid a US$105 million bet to open its network to application developers in the hopes of creating innovative voice services. But will other phone companies take a similar gamble?
It seemed to be an obvious recipe: take two popular emerging technologies and stir vigorously. But the end result isn't to everyone's taste.
Avaya and Lenovo have announced a partnership to enhance IP communications on ThinkPad notebooks, the companies announced on Wednesday.
Chinese engineers have allegedly cracked Skype's Internet telephony protocol, according to a Thursday blog posting.
Making phone calls over the Internet isn't just for the tech savvy anymore. Using Voice over Internet Protocol is easier than ever before, with several services out there that can help drastically reduce your phone bill.
If you're thinking about voice over IP, we take a look at the steps involved in getting it set up and what's on offer from four major vendors.
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