Tag: sfa

News

  • Who controls the IT department?

    The last few years have seen a definite shift in the balance of power between the IT department and the rest of the organisation. CIOs can remain complacent and let this trend continue or take Tim Landgrave's advice and regain control.

  • Getting smart about business intelligence

    True business intelligence may be an elusive ideal, but even a somewhat close approximation of the truth can have a significant impact on the health of a business.

  • Avoiding the new IT crisis

    Netscape co-founder Marc Andreessen says that the IT world must reinvent itself to face new business realities, or suffer the consequences.

  • Tracking sales: Software options

    The benefits of keeping information centralised and up to date are obvious. ZDNet Australia looks at software packages designed to help your sales force stay on track.

  • Study: Business transactions going wireless

    Wireless and mobile business transactions will increase considerably over the next few years, as enterprises start looking at adding wireless extensions to their existing infrastructure according to analysts.

  • Facing up to global CRM

    Multinational companies that want to expand CRM to their offices worldwide face daunting challenges. Experts advise focused efforts for big pay offs.

  • Special: ASPs in Australia Part 2

    With the number of acronyms clogging up the ASP market, it can make it difficult to decide exactly what services meet your outsourcing needs. Take a look at the options available in this comprehensive guide to ASPs.

  • A big hand from CRM

    Many companies have turned to customer relationship management software to gain an edge, however slight, over their competitors. But some smaller companies have not joined in the CRM party, due to its high costs and complexity.

  • Conquering the mountain of data

    Hospitals, government agencies, retail chains and other industry sectors are being buried by data. As the piles of digital files, X-rays and scanned-in paper records grow higher and higher, data-management applications are coming to the rescue, creating new opportunities for solutions providers.

  • Outsourced software kicks ASP

    Application service providers could be the magic formula ensuring the survival of growing companies at risk of falling behind larger rivals technologi cally. What can today's ASPs do that your company can't?

Features and Case Studies

  • 10 mobile trends: Should you care?

    silicon.com's Jo Best looks at 10 oft-debated areas in mobile and wireless and asks a simple question: how much should you care over the next 12 months?

  • Who controls the IT department?

    The last few years have seen a definite shift in the balance of power between the IT department and the rest of the organisation. CIOs can remain complacent and let this trend continue or take Tim Landgrave's advice and regain control.

Reviews

  • Tracking Sales: Five packages tested

    The benefits of keeping information centralised and up to date are obvious for all parts of your business. ZDNet Australia looks at software packages designed to help your sales force stay on track.

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Department of Defence | Greg Farr, CIO (part two)

In the second part of his interview, Defence CIO Greg Farr talks about outsourcing, the skills crisis and reveals his most urgent IT priority.

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Blogs

  • Angus Kidman I'm a celebrity, don't back me up
    Celebrity comes with its perks — free alcohol, better-looking partners, lots of holiday time — and disadvantages — constant media intrusions, being forced to appear in films with Eddie Murphy for the long-term good of your career, and having to do mindless radio interviews with angry men who've been awake since 4am.
  • Array Lies, damned lies and telco stupidity
    Earlier this month, Telstra put out a press release trumpeting that it's come up with a new phone coaching service to help people who are "bamboozled" by their mobiles. Another excellent example of wrongheaded thinking from the mobile industry.
  • Array Dear carriers: More walking, less talking
    Sometimes, a well-placed and well-timed letter can make all the difference. Other times, it can make no difference at all — and even hurt your case. This week's missive by the Competitive Carriers' Coalition, I would suggest, falls into the latter category.
  • More blogs »

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