News (166)

  • Berzins' blunders: Police ignored tender rules

    Victoria Police's IT division under disgraced chief information officer Valda Berzins had a "disregard for proper procurement and contract management", a new report has revealed, which saw contracts fail to go to tender while their dollar values ballooned beyond approved amounts.

  • Melbourne IT first Aussie to market VMware cloud

    Melbourne IT has emerged as the first Australian organisation to bring VMware's new cloud offering vCloud Express to market in Australia.

  • IBM fighting ATO on $55m tax bill

    IBM has filed a case in the Federal Court against the Australian Commissioner of Taxation, disputing a $55 million tax bill it has received on royalties paid by its Australian subsidiary.

  • AusCERT unfazed by new $8.8m rival

    The director of Australia's existing Computer Emergency Response Team (AusCERT) this week said a rival government group that received funding in the budget was unlikely to impact its operations.

  • CommBank's Telstra deal has separation clause

    Commonwealth Bank of Australia's billion-dollar telecommunications deal recently inked with Telstra contains provisions allowing the bank to guard itself against any effects of regulatory separation in the telco's operations, the bank revealed this week.

Blogs (3)

  • Read the blog post - Renai LeMay

    The elbow that drained Adelaide

    Has Australia entered a new era of mature engagement when setting requirements for outsourcing deals? Should Australian banks create regional IT hubs rather than offshore? And what could have happened to drain Adelaide's Torrens River weir? All these questions and more are answered in Patch Monday.

  • Read the blog post - Renai LeMay

    Marketing an earthquake

    How did your business fare when massive earthquakes wreaked havoc with telecommunications cables off the coast of Taiwan last Boxing Day?

  • Read the blog post - Renai LeMay

    Welcome to Chinatown

    I begin what will become a journal of these troubled and blackhearted times in telecommunications.

Features and Case Studies (68)

  • Changing of the guard: Commonwealth Bank

    Get an insider's look at Commonwealth Bank of Australia's technology operation with chief information officer Michael Harte in the first of our Changing of the guards series examining generational change in the nation's big four banks.

  • Q&A: Red Hat CEO Jim Whitehurst

    In this candid interview with ZDNet.com.au, Red Hat CEO Jim Whitehurst discusses why he thinks rival VMWare will fail, how the financial crisis will be good for open source, and why cloud computing will be the future.

  • Offshoring: How far, how deep?

    The question on the lips of most CIOs is no longer whether to send work offshore. It's a question of how much to send.

  • Managed services: Kinder, gentler outsourcing

    It was around nine years since strong-armed government departments began to realise willy-nilly outsourcing wasn't, perhaps, the best idea. However, with contracts signed and staff already migrated, there was little to do but ride out the storm. In this special report, we look at the Victoria Police and the South West Alliance of Rural Hospitals' approach to managed services.

  • VoIP: ROI in seven months for car dealership

    For Western Australia's DVG Automotive Group, the ability to move phone calls over a data network was just the beginning of a VoIP project that's on track to pay for itself in as little as seven months.

Reviews (13)

  • Microsoft Exchange 2010 beta 1: Review

    There's a lot to like in the first beta of Exchange 2010, from storage improvements to new high availability tools and better integration with the cloud, not to mention Outlook Web Access support for Firefox and Safari. But not everyone will be impressed by the lack of a 32-bit GUI management client.

  • vCharter Pro

    This is a powerful performance monitoring and reporting system for servers running VMware ESX Server. Web-based dashboards show the resources in use by servers and their VMs, while the reporting module delivers printable reports of historical data.

  • Terapad Pro

    Hosted CMS and blog solutions litter the market, yet none offer Terapad's combination of simplicity and functionality.

  • Broadband: Which plan is for you?

    The broadband business -- plans, peaks, and penalties -- can be confusing to say the least. We line up some of Australia's best.

  • Data centre 101

    Secrecy seems to shroud the data centre arena -- all well and good for security's sake, but not so great when trying to pick a provider. We pull back the curtains to find what data centre options exist in Australia.

Create an e-mail alert for "service level agreements"
ZDNet Australia Alerts is an e-mail alert service which provides personalised news, features and reviews to readers’ inbox on an hourly, daily and weekly basis.
Alert:
service level agreements


Frequency: *

Filter Tags

Latest Videos

Sponsored content

Power Centre - Content from our premier sponsors

Blogs

  • Suzanne Tindal Sick of broken tender sites
    Some of the state governments desperately need to invest in more user-friendly tender sites so that looking for information on government tenders doesn't have to be a game of blind man's bluff.
  • Array Cyberwar: What is it good for?
    In this week's episode, Cyberwar. What is Australia's place in the world of digital warfare? What are the implications for the NBN?
  • Array Is wholesale-only backhaul just a pipedream?
    The potential acquisition of Pipe Networks by SP Telemedia has raised the question about whether vertically integrated backhaul providers will mean higher wholesale prices for ISP customers.
  • More blogs »

Back to top

Featured