News (123)

  • BMC signs on Vic's CenITex

    BMC Software has been awarded a contract with Victoria's shared services agency CenITex to supply, implement and support IT service management applications and workflow automation tools.

  • SA to build TAFE student info system

    The South Australian Government has signed a $20.4 million deal with SunGard Higher Education to build a new student information system for the state's entire Technical and Further Education (TAFE) network.

  • Jetstar IT lands in NZ

    Jetstar's expansion into New Zealand will add only a small overhead to the budget airline's IT operations, its chief information officer Stephen Tame said last week.

  • Sydney Water CIO tells his story

    Sydney Water chief information officer Tim Catley tells ZDNet.com.au in an in-depth interview how he restored the credibility of the organisation's IT department and exorcised its tech demons with strong governance and a simple 100-day plan.

  • Qld trials massive Citrix project

    The Queensland state government has initiated a pilot roll-out of an application virtualisation solution intended to deliver HR and finance apps to 150,000 users across multiple agencies.

Blogs (2)

  • Read the blog post - Angus Kidman

    Czech your plans at the door

    In the 21st century, if we don't like our political leaders, we endlessly whine about them on blogs. In the Czech Republic, historically a simpler solution was frequently used: throw the offending individuals out the window. Storage managers can learn something from this.

  • Read the blog post - Angus Kidman

    You never know which way they'll turn

    While IT managers have gotten a lot better at planning for new technology rollouts, there's one element which remains annoyingly unpredictable: how the end users are going to react.

Features and Case Studies (50)

  • Changing of the guard: Westpac

    Get an insider's look at the recent history and potential imminent future of the technology operation of Westpac Banking Corporation and its subsidiary St George in the last of our Changing of the guards series examining generational change in the nation's big four banks.

  • The best CRM suite is...

    What's the best customer relationship management suite? We put six of the top vendors to the test to find out in our no holds barred face-off.

  • Changing of the guard: Commonwealth Bank

    Get an insider's look at Commonwealth Bank of Australia's technology operation with chief information officer Michael Harte in the first of our Changing of the guards series examining generational change in the nation's big four banks.

  • British Airways CIO: the interview

    British Airways chief information officer Paul Coby can justifiably claim more than most of his peers to have had a tough time coping with the economic slowdown and cuts in IT budgets.

  • Photos: Woolworths Fastlane checkout

    Woolworths is rolling out technology that lets shoppers scan and pay for their own groceries but the checkout girl isn't an endangered species just yet.

Videos (1)

  • Microsoft's Web 2.0 vision for business

    At the Web 2.0 Expo in San Francisco, Stephen Elop, president of Microsoft's business division, explains how Microsoft plans to apply Web 2.0 technology, such as self-service and groups of people contributing to applications, to the enterprise. In an interview with Tim O'Reilly, founder and CEO of O'Reilly Media, Elops also details Microsoft's plans to release ad-supported programs.

Reviews (16)

  • Microsoft Virtual Machine Manager 2008 R2

    SCVMM 2008 R2 is a very competent product, neatly bringing Microsoft's virtualisation management offering in line with the competition at the same time as offering management of disparate platforms in the one product. The integration with the rest of the Systems Center suite makes the overall management and monitoring experience better than its rivals.

  • Kace Kbox 1000

    The appliance format of the Kbox 1000 puts a new slant on systems management, making the process significantly easier, quicker and more affordable compared to traditional software-only solutions.

  • The best CRM suite is...

    What's the best customer relationship management suite? We put six of the top vendors to the test to find out in our no holds barred face-off.

  • InFocus IN34

    A versatile mid-range projector priced competitively for both the home and business user, the InFocus IN34 has a wide range of connectivity options, is quiet, has reasonable image quality and is portable as well.

  • CRM: Microsoft 3.0 vs. RightNow

    We pit veteran on-demand player RightNow Technologies versus Microsoft's latest CRM offering.

Create an e-mail alert for "self service"
ZDNet Australia Alerts is an e-mail alert service which provides personalised news, features and reviews to readers’ inbox on an hourly, daily and weekly basis.
Alert:
self service


Frequency: *

Filter Tags

Latest Videos

Sponsored content

Power Centre - Content from our premier sponsors

Blogs

  • Renai LeMay How reliable is IP telephony?
    Have you ever heard a weird kind of hissing, crackling or popping noise when calling someone on an IP telephony line? How rare is the phenomenon these days?
  • Array Forget the NBN, 100Mbps is already here
    Telstra and TransACT will shortly begin offering 100Mbps broadband to many customers. By moving early, the companies have not only raised the bar for Australia's broadband services, but thrown down a challenge to a government that now faces increased pressure to deliver the NBN as promised.
  • Array IT: Govt's cost-cutting bitch
    The government needs to stop looking at IT as a necessary evil or the place to remove costs when the Treasurer comes calling.
  • More blogs »

Back to top

Featured