Big companies have for years installed industrial-strength content management systems in the hope of sparking collaboration among workers. There was just one problem: People didn't use them.
When Mark Weiser, 46, died of cancer last week, the technology world lost one of its brightest minds. But Weiser's radical ideas - including his most famous, the notion of ubiquitous computing - were hardly his most important contribution.
Marcelo Calbucci, a one-time Microsoft engineer, suffered the fate of many tech-savvy people: Family members counted on him for their computing needs, including building Web sites.
At PC Forum in Scottsdale, Arizona, scientist John Seely Brown and business strategist John Hagel talk to technology visionary Esther Dyson about "productive friction" and how it can harnessed to create value in IT.
Malcolm Turnbull's ghost twitterer
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