News (2)

  • Ex-NAB CRM chief goes it alone

    Having passed on the reins of National Australia Bank's (NAB) customer relationship management strategy last year, Charles Lawoko is embarking on a new business life.

  • IT can't replace face-to-face banking: NAB

    While Australia's banks spend millions on new online banking tools and customer relationship management (CRM) projects, the National Australia Bank (NAB) aims to remain a face-to-face business, according to its CRM chief.

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