News (63)

Features and Case Studies (15)

  • The best CRM suite is...

    What's the best customer relationship management suite? We put six of the top vendors to the test to find out in our no holds barred face-off.

  • Managing your move into mobility

    With the benefits of mobile data access well and truly taken for granted, the spectre of several false starts is finally far behind the market for smaller smartphone and PDA styled mobile devices.

  • Ten steps to CRM success

    The CRM approach involves capturing, managing and making use of all the information you have about your customers. This guide covers the steps required to achieve CRM success.

  • Services-oriented architecture gains support

    Experts say the time has come for SOA design approaches, which revamp business processes and could change the economics of delivering software.

  • Ellison: No need for wall-to-wall Oracle

    Oracle's chief executive says it's alright for companies to use Oracle's business system in conjunction with those from rivals Siebel Systems and SAP, and Oracle will even help them to do it.

Reviews (3)

  • The best CRM suite is...

    What's the best customer relationship management suite? We put six of the top vendors to the test to find out in our no holds barred face-off.

  • Tracking Sales: Five packages tested

    The benefits of keeping information centralised and up to date are obvious for all parts of your business. ZDNet Australia looks at software packages designed to help your sales force stay on track.

  • Commentary: Tablet PCs? I'll keep my desktop, thanks

    With lowering LCD prices, and the gap between notebook processors and desktop ones getting ever slimmer, conventional wisdom says that the humble desktop PC is headed for the same place as 5 1/4in floppies and people who actually liked Myst.

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