A hacker recently obtained unauthorised access to the IP telephony (VoIP) system of a Perth business, making 11,000 calls costing over $120,000, according to the Western Australian police.
Avaya has launched phones and software that it claims will make it easier to intelligently route calls in businesses and call centres.
BT is set to bring a dual-mode service -- where a single handset is used to make both cellular and VoIP calls -- to Australia later this year.
Health agency Medicare Australia has recently started trialling a call centre solution based on internet protocol (IP) telephony that allows calls to be routed to regional offices during peak periods.
Cairns City Council has embarked on a telecoms overhaul that will see more than 1,000 users switch to VoIP and could even lead to the adoption of dual-mode Wi-Fi/cellular phones and the deployment of public hotspots.
Writing a blog about mobile technology on 28 April almost necessitates holding forth on CDMA shutoff. But if you ask me, there's something far more disruptive happening in the wireless world right now.
I have seen the NBN, and it looks a lot like Christina Aguilera. Or, at least, it looked like her when I dropped into Ericsson's Melbourne headquarters recently to see a live demo of their NBN solutions. Yet behind the streaming TV, one question lingers -- and not even the government seems able to answer it.
In this feature, ZDNet.com.au speaks to IT managers across the nation to collate their "war stories" deploying Voice over Internet Protocol (VoIP) in their organisations. Cut through the spin and find out what's really happening on the Australian VoIP front.
It may have had its share of teething pains, but medical clinic chain Medi 7 has used its VoIP and open source Asterisk PABX rollout to improve call routing and slash thousands of dollars in telecommunications costs.
How can you tell if your business is ready for Voice over IP? Also, who are the leading IP handset providers and systems integrators in Australia?
As organisations increasingly recognise and require the benefits voice over Internet Protocol (VoIP) offers, they stop asking "Why?" and start asking "How?".
Voice over Internet Protocol, in some way, shape, or form, is a standard inclusion now with most business telephony systems. We review the latest offerings.
Fonality's trixbox is an ISDN and traditional POTS-style telephony system based on the open source Asterisk software, and comes with dedicated hardware eliminating compatibility issues. We found trixbox to be competitively priced and easy to set up.
By being very easy to configure and manage, the 3CX Phone System for Windows scores well on functionality and is compatible with most SIP handsets, gateways and services. However scalability could be an issue for larger organisations.
ShoreTel's ShoreGear-120 is a VoIP system aimed primarily at medium- to large-sized businesses ranging from 50 users upwards and offers an impressive and versatile solution with the only major gripe being the big hit to capacity when using analog phones.
The V300 offers quality voice services and simple router functionality in an easy to set up package.
Making phone calls over the Internet isn't just for the tech savvy anymore. Using Voice over Internet Protocol is easier than ever before, with several services out there that can help drastically reduce your phone bill.
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