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  • Ten steps to CRM success

    The CRM approach involves capturing, managing and making use of all the information you have about your customers. This guide covers the steps required to achieve CRM success.

  • CRM: Microsoft 3.0 vs. RightNow

    We pit veteran on-demand player RightNow Technologies versus Microsoft's latest CRM offering.

  • Jetstar support soars with RightNow

    Australia's second budget airline knew it had to keep customer support costs low to remain viable.

  • Sapping the on-demand party dry?

    Does SAP have what it takes to succeed in the on-demand space?

  • CRM's new breed swells

    Hosted customer relationship management (CRM) is showing signs of gaining critical mass with two emerging players gaining traction with both enterprise and small- to medium-sized organisations in Australia.

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Reviews (2)

  • CRM: Microsoft 3.0 vs. RightNow

    We pit veteran on-demand player RightNow Technologies versus Microsoft's latest CRM offering.

  • Making the upgrade

    You've got a lot invested in that current infrastructure, but there are those who are telling you it's time to upgrade. When is really the right time?

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    Previously on Null Pointer we looked at getting extensions working in Firefox betas, and that was great until the fine folks at Firefox changed their minds.
  • Array How reliable is IP telephony?
    Have you ever heard a weird kind of hissing, crackling or popping noise when calling someone on an IP telephony line? How rare is the phenomenon these days?
  • Array Forget the NBN, 100Mbps is already here
    Telstra and TransACT will shortly begin offering 100Mbps broadband to many customers. By moving early, the companies have not only raised the bar for Australia's broadband services, but thrown down a challenge to a government that now faces increased pressure to deliver the NBN as promised.
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