Insurance giant IAG has contracted software vendor RightNow Technologies to provide a hosted customer relationship management solution for its new online-only insurance division The Buzz.
CRM trailblazer Salesforce.com is not a one-stop shop for customer relationship management (CRM), according to the experience of one Australian e-tailer.
Discount airline Jetstar is planning for a major expansion of its online customer assistance site that will see it develop multiple language versions and a customised system for internal use.
At first blush, Greg Gianforte would seem to be the ideal candidate for Sun Microsystems' Grid service. But the chief executive of RightNow Technologies isn't interested.
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Shoving everything into a hosted environment effectively creates a quick and dirty disaster recovery strategy.
The CRM approach involves capturing, managing and making use of all the information you have about your customers. This guide covers the steps required to achieve CRM success.
We pit veteran on-demand player RightNow Technologies versus Microsoft's latest CRM offering.
Australia's second budget airline knew it had to keep customer support costs low to remain viable.
Does SAP have what it takes to succeed in the on-demand space?
Hosted customer relationship management (CRM) is showing signs of gaining critical mass with two emerging players gaining traction with both enterprise and small- to medium-sized organisations in Australia.
We pit veteran on-demand player RightNow Technologies versus Microsoft's latest CRM offering.
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