Australians have made more than 20,000 complaints a month against telecommunications companies this year as figures rose despite a campaign to lift customer service.
Optus this week claimed the 3G mobile outages it had been suffering were normal and every telecommunications carrier would be having similar issues.
Telstra will be forced to keep meticulous records on activities in its telephone exchanges, according to new regulations designed to alleviate complaints by other telcos.
Centrelink's five-year IT Refresh program has been given a positive report card today from the Australian National Audit Office (ANAO), producing savings well over expected levels.
The OECD has passed judgement on Australia's broadband in a study calling it among the slowest and most expensive in the world, however, Communications Minister Helen Coonan claims it was a "strong report card" for the nation's infrastructure.
It was interesting to witness Conroy's recent enthusiasm to spruik the NBN's role in supporting the Smart Grid, Smart City initiative. What a pity that Conroy hadn't yet seen the damning report from the Victorian auditor-general about that state's smart-meter roll-out.
Sol Trujillo is leaving Telstra at the end of the tax year. So what is his legacy? On this week's Twisted Wire we give the report card on his performance at Telstra and look at some of his recent overseas history as well.
It must be nice to view the world through rose-coloured glasses as Communications Minister Helen Coonan seems to.
Fears of the Millennium Bug drove a generation of companies to upgrade their PCs, but four years on, those systems need to be replaced and such a mammoth task has serious environmental implications.
Open source and proprietary software backers are going head-to-head for all the wrong reasons, and their resources and efforts could be better spent concentrating on beefing up applications, says Gartner.
This year alone, cyberattacks have shut down an ATM network, slowed the railroads, cancelled airline flights, and forced a nuclear power plant offline. If current trends continue, the cybersecurity situation will worsen exponentially.
Eight months after Microsoft launched a new strategy for better securing its software, network expert Del Smith examines the organisation's progress toward providing a "Trustworthy Computing" environment.
Jim Warner is on a mission to help midlife technology execs avoid burnout. The problem is more widespread than you might assume.
Gadgets featured at the Consumer Electronics Show 2003 make technology available anywhere, anytime. ZDNet Australia presents this special coverage of the show.
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