News (29)

  • ATO IT dept caged in AU$1bn outsourcing deals

    The Australian Tax Office's past outsourcing contracts were too rigid to cope with technological change, according to its CIO, Bill Gibson -- so this time, business gets shotgun and IT will take a back seat.

  • Crime agency considers options for ERP

    Australian Crime Commission (ACC) officials have invited vendors to argue the benefits of insourced versus outsourced ERP after the federal government agency went to tender for such a system.

  • Big deals for Big Blue

    IBM Global Services continued its winning streak in Europe and the Middle East this week with a string of new contract signings potentially worth over US$10 billion.

  • Keys to partnering in Australia

    At the height of the dot-com boom partnering was considered the way to go. However, for some companies disaster struck because they had not followed some fundamental rules. As we clear the debris of the tech wreck, executives are reassessing their partnership arrangements and finding there is still value in teaming up with the right people.

  • Selecting a credit card payment gateway

    So you want to start selling merchandise or information on the Internet? You have a couple of options: either going for one of those business-in-a-box service packages or sourcing technology from an IT firm. With both options, there is one fundamental technology-based business challenge that you have to surmount--how to collect payment from your Web site.

More News >

Features and Case Studies (25)

  • Commonwealth Bank: Michael Harte, CIO

    ZDNet Australia meets with Michael Harte, CIO of the Commonwealth Bank to find out his views on security and sourcing (both out- and open-).

  • About to be outsourced? Top 5 signs

    A request to compare IT costs to company revenue can indicate your company is considering outsourcing IT. Find out the other four signs so you don't get caught unemployed.

  • How to manage outsourcing risks

    If you think managing the risk of IT projects is all about throwing everything over the fence to an external supplier, think again.

  • How to reduce help desk costs

    IT service and support organisations that do not manage operating costs efficiently will likely find themselves outsourced, says the Meta Group.

  • BPO: Save money or fix your processes?

    Business process outsourcing has much in common with its smaller sibling IT outsourcing, but there are still some lessons to be learned.

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Reviews (1)

  • Storage: The inside story

    Few managers consider it a sexy area, but well-planned storage systems are critical to the functioning of businesses of all sizes. How has storage technology evolved and how can you plan the right system at the right price?

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