Tags: outsourcing, toll

News (13)

• UXC wins Linfox, other deals

  Australian IT services company UXC today revealed it had won several major contracts, with the stand-out being a comprehensive technology outsourcing arrangement with freight company Linfox.

• Vic Police CIO seeks deputy for IT shakedown

  Years of frustration with "unfair" IT outsourcing contracts and chronic IT underfunding have driven Victoria Police CIO Valda Berzins to shake things up at the organisation, with a new senior staffer soon to come onboard to help her guide a major overhaul of the organisation's IT strategy.

• India's call centre staff burn out

  Assuming false identities and copying foreign accents take their toll on Indian call centre workers, according to a new study.

• E-Business in an instant

  From old economy to new economy in as little as two weeks. How today's smartest companies are doing it"and how you can too.

• Sender ID's fading message

  At the start of last year, Bill Gates told the world's elite at an annual conference in Davos, Switzerland, that the problem of spam would be solved in two years.

Features and Case Studies (7)

• Managed services: Kinder, gentler outsourcing

  It was around nine years since strong-armed government departments began to realise willy-nilly outsourcing wasn't, perhaps, the best idea. However, with contracts signed and staff already migrated, there was little to do but ride out the storm. In this special report, we look at the Victoria Police and the South West Alliance of Rural Hospitals' approach to managed services.

• Playing 'for' a perfect host

  Before handing over your IT requirements to a host, you had better learn to play all your cards right.

• Lessons to be learnt from Sasser

  We had the tools to stop the worm dead in its tracks, but it still exacted a high toll in lost productivity, and in the case of the sailors at sea around the coast of England, created a real risk to life.

• Do Australian ICT workers matter?

  Claims that Australia suffers from an ICT skills shortage is simply unfounded but the lack of support from the government and industry associations to counter these assertions has left workers in the lurch.

• Succeeding in integration: Part two

  Nothing succeeds like other people's success if you can learn from their experiences, that is.

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