The Department of Defence has signed a AU$240 million, five-year contract with Unisys to provide support services such as network security, infrastructure support and server and desktop support.
Hewlett-Packard (HP) today confirmed that there would be "some redundancies" among the 450-strong Australian remote support team for its managed services business, as work is offshored to an HP facility in Malaysia.
Any positive employment expectations created by Dell's about-face decision to revert some technical support lines back from India to its US call centres will be short-lived.
Hoping to avert a technical support crisis, one vendor has offered to help Australian organisations manage their own problems.
Gateway’s move to outsource its technical support call centre to Datacom has received backing from staff that claim to have picked up “above average” redundancy payouts and promises of better career paths from the PC maker.
Aussie smartcard vendor ERG has decided to outsource to Tata Consultancy Services (TCS), and you can't help but think of the Qantas example.
Ever outsourced to a vendor with fantastic technical capability, but major management issues?
In 2007 leading industry watchers speculated on the trends affecting the market, and while some proved right, others proved otherwise. Discovers how expert predictions fared on Vista, low-cost laptops and outsourcing.
The actual administration of e-mail -- getting it into your company, filtering it, distributing it, providing mobile access to it, archiving it, backing it up, undeleting it -- can be an extremely time-consuming, bothersome process.
ZDNet Australia meets with Michael Harte, CIO of the Commonwealth Bank to find out his views on security and sourcing (both out- and open-).
It was around nine years since strong-armed government departments began to realise willy-nilly outsourcing wasn't, perhaps, the best idea. However, with contracts signed and staff already migrated, there was little to do but ride out the storm. In this special report, we look at the Victoria Police and the South West Alliance of Rural Hospitals' approach to managed services.
Wotif is one of the most popular online marketplaces for last-minute hotel accommodation in Australia and New Zealand. In this interview, the company's CIO Paul Young talks about some of the important technical and business decisions he has made in order to successfully manage the infrastructure of a rapidly growing Web 2.0 company.
Would you put the security of your company into someone else's hands? ZDNet Australia finds out what benefits and peace of mind a managed service can provide.
Antivirus management is complex, time consuming, and absolutely essential. Handing it over to a service provider could prove to be the easiestâ€"and safestâ€"option.
Final Cut Studio 2 is a solid value and worthy upgrade for serious film editors who work on Macs. However, hobbyists should consider simpler software.
For standard invoices and reports requiring efficient delivery, PDF-eXPLODE could well be a lifesaver. It can be a bit touchy on occasion, but once your document templates are set up properly it should be plain sailing.
Hutchison Telecoms, which owns Orange, has outsourced the operation of its Australian mobile networks to Ericsson Australia in a seven-year deal that is expected to save the telco over AU$40 million.
Norton improvements won't happen over night
Software takes a long time to improve, says Symantec's VP of consumer engineering, Rowan Trollope.… Watch it now
Driving Business Growth Through Enterprise IT Management
High availability computing with reliable blade technology
Telstra's BT coat doesn't fit
Australian security: the lucky country 
Storage infrastructure on the tender track
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