The Australian Customs Service today confirmed it had renewed its IT outsourcing agreement with business and technology solutions provider EDS, extending it for the second time in a AU$193 million contract.
Australian businesses need to demand forward-looking IT service-level agreements when outsourcing, according to one visiting industry pundit.
Would you put the security of your company into someone else's hands? ZDNet Australia finds out what benefits and peace of mind a managed service can provide.
Writing service level agreements can be a tricky task, but one that is important to get right. ZDNet Australia shows you how to avoid the common pitfalls.
Citing a slow down in financial services, IT outsourcing firm Tata Consultancy Services has chopped 15 SAP specialists from its Australian financial services division.
Aussie smartcard vendor ERG has decided to outsource to Tata Consultancy Services (TCS), and you can't help but think of the Qantas example.
Satyam Computer Services has taken a big step towards dispelling fears that foreigners will eventually takeover Australia's IT industry.
Ever outsourced to a vendor with fantastic technical capability, but major management issues?
We need statistics and commentary from analysts to reinforce the bleeding obvious because we seem quite capable of utterly ignoring it otherwise.
Analyst group Gartner has been prominent on the conference front of late, cranking up its talk-fests in Sydney around outsourcing, application integration, data centres, and security. Technology managers come from far and wide for the events, but are they worthwhile?
The PC helpdesk is the interactive interface between the IT department and your business. What are the challenges involved in outsourcing the helpdesk?
Due to a huge increase in e-mail volume, IT managers have to spend more time dealing with the problems of spam, viruses, storage, and archiving. Should inboxes be outsourced instead?
Before handing over your IT requirements to a host, you had better learn to play all your cards right.
The IT department is overworked. System administrators and tech support are stressed. Yet users are still on the phone screaming about response times. Is it time to outsource some work?
Would you put the security of your company into someone else's hands? ZDNet Australia finds out what benefits and peace of mind a managed service can provide.
Would you put the security of your company into someone else's hands? ZDNet Australia finds out what benefits and peace of mind a managed service can provide.
Antivirus management is complex, time consuming, and absolutely essential. Handing it over to a service provider could prove to be the easiestâ€"and safestâ€"option.
For standard invoices and reports requiring efficient delivery, PDF-eXPLODE could well be a lifesaver. It can be a bit touchy on occasion, but once your document templates are set up properly it should be plain sailing.
Hutchison Telecoms, which owns Orange, has outsourced the operation of its Australian mobile networks to Ericsson Australia in a seven-year deal that is expected to save the telco over AU$40 million.
As more and more Web sites seek to outsource maintenance and expansion, outsourcing service providers are responding. Are you ready to place your trust in the hands of another?
History of British PCs
The cash-strapped UK National Museum of Computing is home to an exhibition of the evolution of British PCs.… Watch it now
Driving Business Growth Through Enterprise IT Management
High availability computing with reliable blade technology
Telstra's BT coat doesn't fit
Australian security: the lucky country 
Storage infrastructure on the tender track
Driving Business Growth Through Enterprise IT Management
Dig deeper by clicking here »
Achieve continuous availability with high performance NonStop blade technology
Security superguide
When chief information officers and other technology managers talk about their priorities, security is always high on the list.
Click here for more.
Superguide: Printers -- all you need to know
Looking to buy a printer? Our superguide rates the latest printers and shines a light into the industry.
Click here for more.
Storage and server superguide
Over the last decade the art of maintaining the datacentre of a large organisation has evolved into an art form.
Click here for more.
