While Australian businesses are showing increasing interest in service and process management approaches such as ITIL and CMM, that enthusiasm drops off dramatically once outsourcing comes into play, according to new data from research firm Forrester.
ING Australia has selected David Connaughton, a former IBM business process specialist, as its head of strategy and project management.
Business process outsourcing (BPO) is on the rise, with traditional IT services companies moving into this space. ZDNet Australia looks at what is happening in this emerging market.
Many companies that have outsourced their IT are dissatisfied with the service provided by outsourcers, but few are likely to stop the practice altogether, opting instead to renegotiate current contracts.
The Northen Territory government today said it would consult with the local information technology industry over coming months as to how $80 million worth of ICT services would be provided in future.
Ever outsourced to a vendor with fantastic technical capability, but major management issues?
Analyst group Gartner has been prominent on the conference front of late, cranking up its talk-fests in Sydney around outsourcing, application integration, data centres, and security. Technology managers come from far and wide for the events, but are they worthwhile?
Everything from cleaning to IT development work is outsourced by governments these days, but should security clearance processes, which dictate what access a person has to government information systems, be included in that bundle?
Business process outsourcing has much in common with its smaller sibling IT outsourcing, but there are still some lessons to be learned.
Upsetting employees by botching their payroll is bad for morale, staff relations, and unprofessional. Would outsourcing this function be detrimental to your business?
Business process outsourcing (BPO) is on the rise, with traditional IT services companies moving into this space. ZDNet Australia looks at what is happening in this emerging market.
NAB may send around 400 jobs overseas in a bid to improve operational efficiencies.
The actual administration of e-mail -- getting it into your company, filtering it, distributing it, providing mobile access to it, archiving it, backing it up, undeleting it -- can be an extremely time-consuming, bothersome process.
Final Cut Studio 2 is a solid value and worthy upgrade for serious film editors who work on Macs. However, hobbyists should consider simpler software.
For standard invoices and reports requiring efficient delivery, PDF-eXPLODE could well be a lifesaver. It can be a bit touchy on occasion, but once your document templates are set up properly it should be plain sailing.
Salesforce.com's service is a good solution for co-ordinating any business's sales efforts.
Printing solutions for the office come in all shapes and sizes. Check out our review to find the right one for your needs.
Few managers consider it a sexy area, but well-planned storage systems are critical to the functioning of businesses of all sizes. How has storage technology evolved and how can you plan the right system at the right price?
Norton improvements won't happen over night
Software takes a long time to improve, says Symantec's VP of consumer engineering, Rowan Trollope.… Watch it now
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