Federal communications Minister Stephen Conroy has threatened further reforms of the telecommunications industry after a massive spike in complaints from customers.
Complaints against the telecommunications industry rose a whopping 54 per cent in the 2008/09 financial year, prompting the industry ombudsman to issue a warning to business and consumers.
Australians have made more than 20,000 complaints a month against telecommunications companies this year as figures rose despite a campaign to lift customer service.
Victorian Ombudsman George Brouwer has started an investigation into the Victorian Police's IT department and what he has described as its "outdated information technologies that are unsuited to a 21st century approach to policing".
NSW state corporation RailCorp has threatened a Sydney software developer with legal action if he fails to withdraw a train timetable application that is currently the second most popular application in its category in Apple's App Store.
Dodo has been taken to task for misleading advertising. But is telco advertising in Australia misleading in general? What can be done to make it easier for consumers to understand?
Post-election adrenaline surging through his veins, one of the first acts performed by new Communications Minister Stephen Conroy was to disband the expert panel that his predecessor Helen Coonan had appointed last June to evaluate tenders for fibre-to-the-node (FTTN) construction.
Victoria Police needs to appoint a pinch-hitter chief information officer with a mandate to implement a long-term solid ICT strategy and scrub the bilge from its decks.
The Australian Bankers Association is still grappling with two-factor authentication for Internet transactions and has almost hit a "brick wall" in its anti-fraud efforts.
Writing service level agreements can be a tricky task, but one that is important to get right. ZDNet Australia shows you how to avoid the common pitfalls.
Thirty or so years since the birth of the Internet, we seem to be at a technological standstill when it comes to access speeds and bandwidth. If it is meant to be a superhighway, why does it feel like a back road?
Beware! Scammers have found a new way to dupe consumers, this time using mobile calls.
The number of complaints over mobile services to the Telecommunication Industry Ombudsman dropped by 18 percent in 2002-03 over the previous year, signalling the industry is reaching maturity.
The Australian Communications Authority (ACA) has announced plans to introduce a range of premium mobile messaging numbers, facilitating the introduction of mobile commerce to the consumer market.
The Telecommunications Industry Ombudsman is investigating SIM-Unlock fees attached to pre-paid mobile accounts to determine whether they are 'penalties', and therefore unrecoverable by common law.
ZDNet Australia takes a look back over 2002 and analyses the online shopping opportunities available to those looking for a last minute technology gift.
Telstra shareholders fear break up
What do Telstra shareholders think of the telco's new CEO David Thodey? And would they support the government'… Watch it now
The Change Program changes its Agenda
What happens when you change the agenda of the ATO's Change Program, or program in some changes to the Agenda?… Watch it now
Microsoft's Tracey Fellows on Windows 7
After the launch of Windows 7 last week, ZDNet.com.au spoke briefly with Microsoft Australia and New Zealand M… Watch it now
Having problems with complex data center? Simplify your data center now.
The long-awaited separation of Telstra
Google open-sources JavaScript tools
The key Topik is always money
What makes you click?
Tell us for a chance to win a $1,000 GAME gift voucher.
Click here for more.
Win an iPhone 3GS!
Sign up as a ZDNet Australia member during November and you'll go in a draw to win an iPhone 3GS!
Click here to sign up!
Best Laptops
Check out the best laptops here!
Click here for more.
