News (121)

  • Conroy threatens further reform of telco sector

    Federal communications Minister Stephen Conroy has threatened further reforms of the telecommunications industry after a massive spike in complaints from customers.

  • Telco complaints jump 54 per cent

    Complaints against the telecommunications industry rose a whopping 54 per cent in the 2008/09 financial year, prompting the industry ombudsman to issue a warning to business and consumers.

  • Complaints against telcos rise

    Australians have made more than 20,000 complaints a month against telecommunications companies this year as figures rose despite a campaign to lift customer service.

  • Ombudsman targets 'outdated' Vic Police IT

    Victorian Ombudsman George Brouwer has started an investigation into the Victorian Police's IT department and what he has described as its "outdated information technologies that are unsuited to a 21st century approach to policing".

  • RailCorp targets rogue iPhone app

    NSW state corporation RailCorp has threatened a Sydney software developer with legal action if he fails to withdraw a train timetable application that is currently the second most popular application in its category in Apple's App Store.

Blogs (2)

  • Read the blog post - Phil Dobbie

    Is telco advertising out of control?

    Dodo has been taken to task for misleading advertising. But is telco advertising in Australia misleading in general? What can be done to make it easier for consumers to understand?

  • Read the blog post - David Braue

    Conroy's Six: Can FTTN's gatekeepers deliver?

    Post-election adrenaline surging through his veins, one of the first acts performed by new Communications Minister Stephen Conroy was to disband the expert panel that his predecessor Helen Coonan had appointed last June to evaluate tenders for fibre-to-the-node (FTTN) construction.

Features and Case Studies (4)

  • Wanted: IT saviour for Vic Police

    Victoria Police needs to appoint a pinch-hitter chief information officer with a mandate to implement a long-term solid ICT strategy and scrub the bilge from its decks.

  • Bankers wrestle with online security

    The Australian Bankers Association is still grappling with two-factor authentication for Internet transactions and has almost hit a "brick wall" in its anti-fraud efforts.

  • SLA easy as ABC

    Writing service level agreements can be a tricky task, but one that is important to get right. ZDNet Australia shows you how to avoid the common pitfalls.

  • Aust broadband: bottom of the ladder

    Thirty or so years since the birth of the Internet, we seem to be at a technological standstill when it comes to access speeds and bandwidth. If it is meant to be a superhighway, why does it feel like a back road?

Reviews (5)

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