The Australia and New Zealand Banking group has committed money to re-skill its employees affected by offshoring jobs to the technology and operations centre in Bangalore, India.
Telstra has revealed that it will be offshoring a substantial portion of its bill support contact centre operation to the Philippines.
Deputy Prime Minister and Minister for Employment and Workplace Relations, Julia Gillard, introduced the Skills Australia Bill 2008 to Parliament yesterday, with some observers already saying it will bolster the IT industry in fighting the skills crisis.
Despite missing its target to set up a base in India to target ID theft and information crime, the AFP says it's still planning to open its offshore centre.
Offshoring won't cure a company's ills, but used in the right circumstances and with management paying careful attention to the progress, then the risk of failure is relatively low.
It's a dead end job, according to call centre and offshoring workers in India. So they're quitting in droves.
Charges that misguidedness, short-sightedness or even evil business leaders is behind the latest outsourcing trend is not true. And the solution to stop the practice is even less true.
IT research and analysis provider Gartner Incorporated questioned the negative coverage about offshoring in a report presented during its sourcing and IT services summit.
A leading Asia-Pacific tech analyst claims the outsourcing of information technology and business processes offshore is "not something to get overly excited about," despite increasing international controversy over the migration of jobs to lower-cost countries.
Industry observer Tony Healy takes IT minister Daryl Williams to task for making "unfounded claims" on Australia's position as an outsourcing leader.
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