India may be the best known destination for offshore contact centres but "nearshore" countries such as Egypt also want to get a piece of the action.
A leading Asia-Pacific tech analyst claims the outsourcing of information technology and business processes offshore is "not something to get overly excited about," despite increasing international controversy over the migration of jobs to lower-cost countries.
Telecom New Zealand has announced a transformation program which could see the telco outsource its IT capabilities and offshore its call centres as it attempts to turn itself around after a tough couple of years.
Australia is up to the off-shoring challenge, according to international software expert Dr Philip Lehman, despite statistics from the Australian Computer Society (ACS) predicting a loss of 4000 ICT jobs by 2009.
NAB yesterday told its employees which of its IT jobs will be offshored, after the bank took the decision to outsource some of its tech staff last year.
Ever outsourced to a vendor with fantastic technical capability, but major management issues?
We need statistics and commentary from analysts to reinforce the bleeding obvious because we seem quite capable of utterly ignoring it otherwise.
With all the debate about the merits of offshoring and the politics that go with it, few IT managers will stand on a soapbox and declare its benefits. But Baker and McKenzie's Martin Telfer is one such soul.
Aussie smartcard vendor ERG has decided to outsource to Tata Consultancy Services (TCS), and you can't help but think of the Qantas example.
Charges that misguidedness, short-sightedness or even evil business leaders is behind the latest outsourcing trend is not true. And the solution to stop the practice is even less true.
A leading Asia-Pacific tech analyst claims the outsourcing of information technology and business processes offshore is "not something to get overly excited about," despite increasing international controversy over the migration of jobs to lower-cost countries.
NAB may send around 400 jobs overseas in a bid to improve operational efficiencies.
The practice of outsourcing will undergo a dramatic transformation over the next ten years, according to Gartner analyst Rolf Jester, who adds that offshore outsourcing will just be one of many adjustments.
It's a dead end job, according to call centre and offshoring workers in India. So they're quitting in droves.
Apple drops iPhone NDA
A little more than six months after Apple initially offered its software development kit for the iPhone, the c… Watch it now
Industry-leading performance and availability by HP and Intel
Driving Business Growth Through Enterprise IT Management
US shows what OPEL could have been
Do you really need 16GB on your phone?
Do you love or hate Microsoft's Seinfeld ads?
Achieve continuous availability with high performance NonStop blade technology
Download Your Microsoft Unified Communications Fact Pack now.
Microsoft Unified Communications - Take your Self Assessment Today.
Broadband speedtest
How fast is your Internet connection?
Calculate the speed here.
Superguide: Printers -- all you need to know
Looking to buy a printer? Our superguide rates the latest printers and shines a light into the industry.
Click here for more.
Storage and server superguide
Over the last decade the art of maintaining the datacentre of a large organisation has evolved into an art form.
Click here for more.
